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Daniel Turner

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A great post from someone who would know -- he points out that none of the individual tips are groundbreaking, but these are all good things to get to know better (that is, just repeating what he writes isn't enough). Note that to follow any of these tips effectively you have to learn about your users and their needs, their situation; applying Slack's onboarding to your, say, cooking app, would be a disaster. But I strongly agree with his central thesis that good design isn't making something look good, but work well.

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