Beta users · Customer engagement

Best call-to-action via email when asking for company feedback?

Javier Solorzano Founder at Elektet

April 29th, 2015

I am curious as to how others approach potential users/customers via email. Examples include asking customers for feedback on a prototype of a product or beta version of a website.
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Bridger Jensen Owner & Founder at Venture Imagery

April 30th, 2015

Keep a questionnaire short and easy to fill out. Ask a few specific questions and leave some space for comments. If you can offer a small reward for filling it out, it helps. People will respond well to positive, upbeat and confident emails that suggest their feedback will be utilized. I like contributing to small projects and if you can let them know their feedback affected the system.

Numbers are useful (such as a likert scale), but if you have the resources to wade through some anecdotal/qualitative data - get it.

I like google forms.

Javier Solorzano Founder at Elektet

April 30th, 2015

Nice! Thanks for pointing these out. I use mailchimp now for emails to users, but I will look into using it for a questionnaire. 

Javier Solorzano Founder at Elektet

April 30th, 2015

Great tips Bridger! Now I wonder if embedding the questionnaire  in the email itself without forcing  the recipient to open an attachment or click on a link is easier for them? 

If so, are there questionnaire tools that are able to do achieve this? 

Bridger Jensen Owner & Founder at Venture Imagery

April 30th, 2015

I know you can with Google forms. Also check out mail chimp and survey monkey.