I am running a startup, and I find myself spending at least an hour every day answering customer service emails. I know it's not the best use of my time, and it's time to delegate it. What are some of the best outsourcing companies for startups? (read: affordable)
While I agree with some others here that gathering user feedback is hugely important for any startup, I wouldn't discount outsourcing as a viable option altogether. The key is to find a customer support vendor that you collaborate with rather than simply outsource to. You'll want to make sure your vendor provides complete transparency about the work that's being carried out and that they report all user feedback back to you.
I work with 5CA. We work with multiple startups with whom we foster close working relationships, provide daily reports to, and are constantly implementing support improvements for. We're used to working with smaller volumes and can do so flexibly, which means we can provide high-quality support and a personal working relationship while remaining affordable.
Paul, I agree with the previous comments - if you spend not so much time for it, maybe it's not worth outsourcing it at this point. Consider how much time you'd spend to actually delegate this function (to find an appropriate person/company, train them and then check their work). Also consider possible damage to your customer relationships in case of unprofessional outsourced support. At this stage of your business such damage may be irreparable.
Hi Paul, I can sense from your message that you consider responding to customer mails is a redundant and low value job and therefore you are planning to outsource it. I do not know much about your business model and/ or the product. However, at a generic level for a startup firm this may be one of the most critical elements of our business value chain. This job is not only about responding to ‘redundant sounding mails’ but could deliver tremendous value of insight into customer requests/ demands/ complaints/ preferences etc. I shall therefore request you to consider keeping this with yourself and find some other elements in your daily routine that is lesser value. Regards, Naveen Coomar