While I agree with some others here that gathering user feedback is hugely important for any startup, I wouldn't discount outsourcing as a viable option altogether. The key is to find a customer support vendor that you collaborate with rather than simply outsource to. You'll want to make sure your vendor provides complete transparency about the work that's being carried out and that they report all user feedback back to you.
I work with 5CA. We work with multiple startups with whom we foster close working relationships, provide daily reports to, and are constantly implementing support improvements for. We're used to working with smaller volumes and can do so flexibly, which means we can provide high-quality support and a personal working relationship while remaining affordable.
You can find us here if you'd like to start a conversation about how we can help out. Good luck!
I run a nearstaffing company and one of our biggest functions we do for clients is customer service. We provide a full time dedicated rep(s) that only works for you which is obviously more than you need right now. When you outsource on such a small scale,only an hour a day, it doesn't seem that affordable if broken down by the hourly wage. That being said if you keep growing and need more support we become very affordable. Check us out http://RepsDirect.com or if you have any questions please feel free to reach out and ask.