E-Commerce · Web Development

Chat software for websites?

Lucia Guh-Siesel CEO & Founder, Bandalou

May 24th, 2016

I'm looking for an expensive best in-class chat tool for my website.

We're currently using GetSiteControl, but not finding it working well because we don't get notifications in real time -- limiting, right?

There seem to be LOTS of options out there.  Can I get your recommendations?  It should "work" (notify me when someone sends a message, be very easy to download/install, be affordable.

Thanks!
L.

Matiss Founding angel, Picoff Ventures, picoff.com

August 2nd, 2017

For anyone recommending Zopim, I recommend you to read about this nice little proof of concept that allows me or anyone to impersonate anyone in your live chat. So you probably should not use it for private area chats or anything remotely significant.


PS, most of the live chat widgets suffer from this issue. Perhaps something to be addressed...

David Rowell CEO & Founder at LifeLinker Inc

May 24th, 2016

I think testimonials aren't worth the e-paper they're written on.  I could write a dozen testimonials right now on any subject you care for.

Similarly, a large sized team might just mean someone has been raiding Facebook profile pix.  On the other hand, how are 17 people making money from a product they have been giving away for a year or more?

I have nothing against Tawk.to at all, but I think your broader advice of evaluating a company based on apparent user testimonials and the size of their apparent development team is nonsense.

Eyal Weiss Co-Founder, CTO at SimilarTech

May 25th, 2016

We have this overview, which I believe you'll useful. It's revealing the the popular chat options for websites and their market share -
https://www.similartech.com/categories/live-chat

Wilson Greene Owner at Cliche Group

May 24th, 2016

Hi Lucia,

I'd recommend that you check out tawk.to

The features are amazing and I assure you that notifications are in real time.  The best part of this software is that it's free.  I know you we're looking for a paid version but Tawk.to is good place to start.  It has more features than a lot of paid chat software.

Ray Sidney-Smith

May 25th, 2016

Some good suggestions here. I think the best-in-class tool you're looking for is intercom.io. It works seamlessly and dependably.

vu-nguyen Cofounder & CEO of Nilead informatics

May 30th, 2017

We are using crisp.im and finding it pretty great for several reasons:


1. The free option gives you upto 2 operators (most others give only 1)

2. The mobile works pretty well, so you can provide support when you are on the road

3. The dashboard is clean and clear

4. The paid option has several cool features if you later want to pay for it

Bharat Biswal Founder, Director at Mobiona

May 24th, 2016

I recommend https://rocket.chat/ Super easy, works across multiple platforms. You could deploy your own platform and run data mining on it afterwards.

Dan Arra Entrepreneur, Co-Founder at Altocloud

June 4th, 2016

Check out Altocloud.Com - all the rich chat features you expect (displacing LivePerson in enterprises and also very popular with SMBs).  A very intuitive ui for Agents. Supports SMS notifications with intelligent alerts that identify important visitors based on their behaviors and  digital attributes. Altocloud  uses machine learning and predictive analytics so it improves over time. Many more features. 

Will Nankivell Sales Consultant at Fixt Inc.

May 25th, 2016

We used HelpOnClick for the last 6-7 years. I found it was stable and easy to integrate into our multitenant platform.

Janak Mehta Internet Marketing Expert, Speaker & Consultant | SEO/SEM | Internet Marketing Services | Social Media Speaker/Trainer

May 25th, 2016

Lucia, Have you tried ThinkingChat.com? May be that will serve your purpose. They also have Enterprise edition as well. - Janak