E-Commerce · Web Development

Chat software for websites?

Lucia Guh-Siesel CEO & Founder, Bandalou

May 24th, 2016

I'm looking for an expensive best in-class chat tool for my website.

We're currently using GetSiteControl, but not finding it working well because we don't get notifications in real time -- limiting, right?

There seem to be LOTS of options out there.  Can I get your recommendations?  It should "work" (notify me when someone sends a message, be very easy to download/install, be affordable.

Thanks!
L.

David Rowell CEO & Founder at LifeLinker Inc

May 24th, 2016

I think testimonials aren't worth the e-paper they're written on.  I could write a dozen testimonials right now on any subject you care for.

Similarly, a large sized team might just mean someone has been raiding Facebook profile pix.  On the other hand, how are 17 people making money from a product they have been giving away for a year or more?

I have nothing against Tawk.to at all, but I think your broader advice of evaluating a company based on apparent user testimonials and the size of their apparent development team is nonsense.

Wilson Greene Owner at Cliche Group

May 24th, 2016

Hi Lucia,

I'd recommend that you check out tawk.to

The features are amazing and I assure you that notifications are in real time.  The best part of this software is that it's free.  I know you we're looking for a paid version but Tawk.to is good place to start.  It has more features than a lot of paid chat software.

Eyal Weiss Co-Founder, CTO at SimilarTech

May 25th, 2016

We have this overview, which I believe you'll useful. It's revealing the the popular chat options for websites and their market share -
https://www.similartech.com/categories/live-chat

Ray Sidney-Smith

May 25th, 2016

Some good suggestions here. I think the best-in-class tool you're looking for is intercom.io. It works seamlessly and dependably.

Dan Arra Entrepreneur, Co-Founder at Altocloud

June 4th, 2016

Check out Altocloud.Com - all the rich chat features you expect (displacing LivePerson in enterprises and also very popular with SMBs).  A very intuitive ui for Agents. Supports SMS notifications with intelligent alerts that identify important visitors based on their behaviors and  digital attributes. Altocloud  uses machine learning and predictive analytics so it improves over time. Many more features. 

Bharat Biswal Founder, Director at Mobiona

May 24th, 2016

I recommend https://rocket.chat/ Super easy, works across multiple platforms. You could deploy your own platform and run data mining on it afterwards.

David Rowell CEO & Founder at LifeLinker Inc

May 24th, 2016

I was unfamiliar with Tawk.to; went and had a look.  Can't argue about the price, although you get a fairly 'skinny' chat/support client in return.  But I'm a bit worried and suspicious - how do they stay in business if they 100% completely give the service away for free?  What is the catch?

We use livehelpnow.com.  It is a year or so since I last reviewed the market, might be time to check and see what else is out there.  Will be interested to read other suggestions.

Bill Davenport Fintech Executive

May 24th, 2016

We use LivePerson and it has worked well. Not sure about price vs. others as we haven't shopped this functionality for a while.

Igor Motta Software Developer

May 24th, 2016

Hi Lucia, I like to use https://slack.com/. Em qua, 25 de mai de 2016 às 13:47, Lucia GuhSiesel < reply+dsc+5306@founderdating.com> escreveu:

Kolade Daniel Lead Project Manager at Development II, Inc.

May 24th, 2016

Zopim.com is #1 for me.