Customer service · Cloud-based Software Delivery

Cloud-Based Customer Service Helpdesk Market Overview?

Christopher Lotz -

August 24th, 2015

Hi All,

I'm looking to get further insights into the cloud-based customer helpdesk/ticketing software market. Is there information about market share in this space of the main players? I.e. ServiceCloud, Zendesk, Parature, Freshdesk, Kayako, etc.

Thanks for the help!

Varun sha

April 13th, 2016

Why do you need to spend additional money to create Helpdesk Software. Look at low cost 24X7 help desk providers: 24X7 Helpdesk just for 3$ per user..  L1 and Basic support.

Francesco Rovetta VP Alliances & Distribution, Freshdesk

August 24th, 2015

a great (neutral) overview is provided by G2Crowd: 

Christopher Lotz -

August 25th, 2015

Thanks Francesco; that's really helpful.

Are you aware of realible market share % data, and information on the number of agents on these platforms?

Varun sha

June 21st, 2016

I Suggest IISGL Charges 99$ Per VM, No Limitations, L1, L2 and L3 Coverage.

Migration Support
Free SD Tool
Monitoring Support and Lots in Post prodcution support.