Customer service · Cloud-based Software Delivery

Cloud-Based Customer Service Helpdesk Market Overview?

Christopher Lotz -

August 24th, 2015

Hi All,

I'm looking to get further insights into the cloud-based customer helpdesk/ticketing software market. Is there information about market share in this space of the main players? I.e. ServiceCloud, Zendesk, Parature, Freshdesk, Kayako, etc.

Thanks for the help!

Francesco Rovetta VP Alliances & Distribution, Freshdesk

August 24th, 2015

a great (neutral) overview is provided by G2Crowd: http://about.g2crowd.com/press-release/best-help-desk-software-summer-2015/ 

Christopher Lotz -

August 25th, 2015

Thanks Francesco; that's really helpful.

Are you aware of realible market share % data, and information on the number of agents on these platforms?