CRM

CRM solutions that offer external admins for forums or unlimited users

Kate Hiscox

February 25th, 2014

I am researching CRM solutions that either offer unlimited users at a reasonable price or allow you to add external admins to customer service forums. This would allow us to have third party's involved in support where applicable.

Sugar CRM is a possibility (the open source version) but I am not a big lover of the feature bloat in Sugar. 

I'd welcome and appreciate any suggestions!

Bhavesh Koladiya Software Analyst

October 11th, 2017

CRM software gives your sales team the organizational tools and brainpower to close more deals more efficiently. There are many CRM software available in market. But i recommend to SoftwareSuggest. They listed best CRM software for any business with demo, comparison, features, pricing and more.

Kate Hiscox

February 25th, 2014

Not sure I explained that well - A CRM solution that offers unlimited admins/users or allows you to add moderators to the support forums who will be notified of any posts. 

Rick Mandler VP Digital Media Advertising at Disney/ABC Digital Media Group

February 25th, 2014

I am out of the office today, returning Monday, March 3rd. I will have limited access to email.

Sati Hillyer Looking to Hire a Ruby Engineer to join OneMob - 2015 Gartner Cool Vendor for CRM Sales

February 25th, 2014

Salesforce platform community - ping me directly and we can see if it's a good fit.

Kate Hiscox

February 25th, 2014

Salesforce will be cost prohibitive for this unfortunately. 

Robert Birchall Digital Marketing Consultant with a Passion for Helping Businesses Grow.

February 26th, 2014

Getbase.com awesome but fickle Capsule, great but basic

Shawn McDonald Founder & President, FeedbacK Enterprise, LLC

February 27th, 2014

Take a look at Method CRM

Kate Hiscox

February 27th, 2014

Thanks - Method CRM is cost prohibitive compared with other CRM's. I think they up sell aggressively due to their QB integration which isn't really key for this project. ᐧ

Bernard Desarnauts Entrepreneur, Advisor & Mentor

February 28th, 2014


For forums only you should look at

http://vanillaforums.org/discussions

or  the paid & supported version at

 http://vanillaforums.com/features/user-experience

If you want more than Forums, take a look at www.ning.com 

Marco Sylvestre CTO @ Venzee, Président-fondateur @ Synergie Consultants

March 1st, 2014

Hi Kate,

as Bernard said, I'm not sure if we need to get a forum within the CRM.  Maybe an open source forum can be used in parallel of the CRM.  Depends on your needs, which I don't know yet.

As for a CRM, I don't know if you looked into ZenDesk ?  I know couple of small business that use it.  I can get feedback, if needed.  Aslo, it doesn't cost a lot per month.

My 2 cents