Customer service

customer service cost

sudarshan bose Strategy Champion, Organization Effectiveness Consultant

Last updated on August 13th, 2019

I am looking for some benchmark on the Total People Cost (In-house + Outsourced) of Customer Service Department as a percentage of Annual Revenue.

Paul Garcia marketing exec & business coach

August 14th, 2019

The answer to your question is going to vary greatly depending on the product or service that is being offered, at what level, to what audience, in which industry, and with what degree of support the company intends to offer. Each business model and industry is going to have a different set of standard figures. And then the quality of the product will also govern how much support demand should be expected.

Sergy Mihailovich Work in endoecological center,and the institute of Human consultant, diagnostician, leader of dif di

August 14th, 2019

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