Have a sales room with 3 salespeople and an assistant.
Looking for recommendations on a VOIP system with IVR, extensions, etc. Softphone ok. Using their cell phones not ok (bad reception). Have ATT Uverse (15 Mbps download, 1Mbps upload) in an area without better internet options.
We're having massive problems with current system - Jive - dropped calls, crackly phone quality, delayed echoes, etc.
Looking for experiences with other providers. Would anyone recommend a system that's worked well for them? (consideration set is RingCentral, Nextiva, 8x8 at the moment)
Also, we're having trouble with background voices audible to customers. Do any of you have a good noise-cancelling headset that works well in a sales/ call center environment? We've tried the Jabra Biz 2400 and plantronics audio 478 and neither one seems to do well at reducing background voices.