Usability testing · Mobile

Good Questions to Ask When Beta Testing Mobile App?

Rachel Ratliff Voki Mobile

September 11th, 2014

I have a mobile app for private messaging that will be ready for beta testing by 20-30 users in October. Does anyone has some good resources for questions to ask, both about the current functionality/usability and future wants?

Jallé Dafa Co-Founder, Belaprint

September 11th, 2014

I would really recommend reading Don't Make Me Think by Steve Krug, particularly chapter 8:

The book is a bit dated but the principals are still relevant! Good luck.

Nick Gory

September 11th, 2014

It's best to 

1) give users tasks to complete, such as 1: register  2: share it 3: etc

2) ask open ended questions like "how do you register?" and "how do you share it" etc... for the tasks you gave them.

3) score the responses: 100% means they did the task with no problem, 50% means they completed the task with some difficulty, and 0% means they didn't complete the task.  

Low score = improve that area

Hope this helps!

We're dong the same with our new app, and it's working great.