Customer Surveys

Have you ever found difficult to find a good hair salon or barber shop?

Pablo Martinez Founder of a Tech Startup in U.S. Looking for CoFounder/C-Level/VP

October 25th, 2020

I wanted to tell you about a project I am working on. Currently I noticed that is very difficult for a client to find a good hair salon or barber shop and the list of people waiting is something annoying.

So, I wanted to solve this problem by creating a mobile app that help people to find and book an appointment easily. Also we can offer online payments, selling products and other features.

Can you help me with your feedback? Here is a quick survey (google form) with few questions about this issue, it won't take more than 2 min:

Thank you very much for your time and feedback!

Michael Dearman Developer, Designer, Programmer

October 26th, 2020

Done :)

Rahul Gujral Strategic & analytical operations leader

October 27th, 2020

No, it has been pretty easy for me.

David M

October 28th, 2020

If it were me, I would focus on quality of barbers and salons you are sourcing. Without seeing your business plan, I do not know what your plan is, however there are plenty of barbershops and salons out there, and most have appointment portals, like every other business just about these days. As a man, I do not use barbers or hair salons. I invested in clippers and scissors when I was a child. But the men and women I know who use them....not about availability but quality. In a brief google search I found several on line booking companies. You would really need to study your competition if you move forward. Your survey needs to address the current competition and ask questions around your differentiation factor to see how people respond to that. Currently, it is way too basic.

Dane Madsen Organizational and Operational Strategy Consultant

October 30th, 2020

For framing, I was married to a person that owned a salon when I was a VC 20 years ago. We had tons of pitches from startups "going to revolutionize the beauty business", none of which had ever worked in or had ownership of a salon. I laughed at nearly every one. Zero had a real concept of the economics and operational structures. I suspect that this would only find traction in the fast and cheap category of national chains where the turnover is high and the quality is average to good, but never great.

Additional framing - I found the guy who has been cutting my hair for five years over a period of a couple months when I first moved to this city. Every month. Roughly the same time of the month. I book the next appointment at the end of the previous appointment. I have done this in every city I have lived in the last 40 years. I am never looking for a haircut on the fly. My point is that you might find some to use the app (clearly not me) but those will be more people looking for fast and cheap seeing the service as a commodity.

To @David M's consistent point (and if you have not followed him, you should), you need a plan to address this. I add that you need to redo your survey - it is easy to see the preconceived notions you have about the customer and vendors. Involve someone that is in that business, preferably an owner of a salon.

Spyros Paraskevopoulos Economist, Object Oriented software developer, electronics & networks technician

November 1st, 2020

Uber for barber shops and coiffure salons.

Pablo Martinez Founder of a Tech Startup in U.S. Looking for CoFounder/C-Level/VP

October 30th, 2020

Thank you so much for your time & feedback guys! I was needing all this information. I think the beauty service is complex and it's not like a software but I still believe that can improve.