I’m in the early stages of a project and have a few landing pages running to test value props and collect emails of people interested in trying the product. I also have a prototype (alpha) I’m testing with a few early users that I’ve tracked down one by one.
I’m considering how to best work with the next batch of users I'll add to the product from the landing page signups. It doesn’t need to be fully scalable support at this point but I do need to collect product feedback in a structured way so I can prioritize it. I’ll shift the support model again when I get to ~100 users.
- How have you worked efficiently with users in that V1 stage where the product is functional but still being developed? And you have too many users for them to have your cell number.
- Any suggestions on tools to use? Support tools like Zendesk or other types.
- Any sneaky problems I should look out for?