Business Development · Startups

How Message Bots will help Customer relationship management?

SIMON ROGER Digital Marketing Specialist at Media Systems India Soft Solutions Pvt. Ltd. (MSI)

October 13th, 2016

How Bots will help our business CRM and how we create a bot.

Doug Winter Founder and Director of Isotoma

October 13th, 2016

We've just released a whitepaper on the subject, which you might find interesting. 

https://www.isotoma.com/blog/2016/10/13/a-new-isotoma-whitepaper-chatbots/

Cheers,

Doug.

Amr Selim Customer Success Expert | Technology Consultant | Keynote Speaker. I help businesses grow by improving CX & Performance.

October 15th, 2016

The problem with "AI" and message bots does not lie with the technology as much as it is with the implementation strategy.

A lot of companies are doing it to either discourage the customer from interacting with a human or delay that process so that they can save by employing less service agents, that in my opinion is a self- defying policy and harmful to the business on the long run. 

There are many customers who are not comfortable using "self-service" and many scenarios where you need a quick resolution that is only possible by a human interaction.

If Smart bots and AI tools are added as another tool in our customer service arsenal, and implemented to complement the "human interaction" it would be a good improvement.


Jatinder Singh

October 15th, 2016

Simon,

I have a chatbot developer company that builds chatbots. Our website is www.botplan.io.

We will be more than happy to help you with your customer service chatbot. 

Please reach me at jatinder@botplan.io or call me at 757.561.1714. 

I look forward to connecting with you. 
Best,
-J.