Project management

How to motivate startup's subcontractors to do their job on time?

Mia Kahma Founder, CEO at Voaki Ltd

September 5th, 2016

I have a 6 months old design company still in the prototype phase. I find myself in the situation where my product development has been delayed by months. Some reasons are natural, for example I had to change the manufacturing technique I originally had in mind, and I also had to change manufacturers a couple of times. But some of the delays seem so unnecessary, and I wonder how to reduce those, as those delays have a domino effect on me.

I particularly have problems with freelancers who I order services from. I also have a problem with a factory delaying and postponing things, but this I can understand since they are very busy and product developing is time consuming and risky from their perspective. I know startups are not very appealing to all of them. But what I cannot understand is why individual people working as freelancers cannot deliver. I always ask if they are busy at the moment, and they say no. And then I ask if they could send me the file this week (for a very minor change for example) or for the following week. But still it takes a lot more time (not for technical reasons) for them to deliver and 2-3 reminders, which is very frustrating. The thing is I've already browsed through some freelancers before these, and either these that I've found have better software / are technically better or more versatile or have a very competitive price. How do you guys handle freelancers? One of them was very motivated in the beginning and returned all the work ASAP, but then suddenly lost interest in delivering although nothing has changed. I'd like to find "natural ways" of motivating the freelancers if possible, whether it's better communication or offering to pay a bit extra if they deliver fast. Desperation is never appealing to anyone, so I haven't wanted to tell them how desperately I need their work so far. But I'm quite desperate even to start doing that if nothing else helps...

Irwin Stein Very experienced (40 years) corporate,securities and real estate attorney.

September 5th, 2016

There are freelancers who freelance because they want more free time and there are those who freelance because they want to make more money. When I hire someone I usually let them tell me when they can deliver the project. If it is acceptable I tell them that since they set the date, I expect delivery on  that date. I promise to pay promptly upon getting their invoice.  If they are hungry they will usually deliver. We baby-boomers used to deliver on-time because we took pride in our work, called our selves professionals and cared about our reputation in the marketplace.  Young people today, not so much.

Ronald MBA Information Security Program Manager at Spansion

September 6th, 2016

Set expectations up front and determine pay rate. I always have a sample sow that is ready and add the other actions and dates, I also put in timelines with paying milestones If they can not hit those milestones due to some unforeseen issue it needs to be upfront. They sign off and so do I. I also put in the document that if delivered early there is a 2-10 percent bonus. If delayed past the deadline, 25% reduction in payout. Set those terms and get a good lawyer who is on call. Ronald Greene

Mia Kahma Founder, CEO at Voaki Ltd

September 5th, 2016

Thanks again for ideas. Yes, well, the freelancers I use don't have an interview - I think I'd be better at hiring people than finding the right freelancers. I think it would also be easier to manage employees than subcontractors... It goes so that I call around, and then go visit the one that seems good based on the phone call. These are mini projects of a few hours (freelancers work from their home or office, usually it's a one person office).

By 'technically better' I mean for example, that I've already tried out different 3D modelers and them using different software. The freelancer that I'm using now is using the 5th 3D software that has been used for my project, and only that one works (as the 4 previous SF couldn't do what I wanted design-wise). So right now I'm just looking for someone who can do the job. If I was hiring I'd look for something else too. One of the freelancers on the other hand seems very reliable, but I think he might have his own art projects interfering and I think he might suffer from depression. But he's one of the best generalists I've met plus really good at details, so I'd actually consider hiring him as a first employee in time (would be much easier to motivate an employee). So paradoxically, I think he might be a good employee (at least worth trying for the trial period) but as a freelancer subcontractor he's been average.

I could use project management tools later, but right now I didn't find one that would be good for product development (tried DaPulse, Slack and Asana). In the future I'll still try the one attached to Zoho Mail system. Creating a whole new reputation platform sounds like a new business idea for someone that I wouldn't have resources for. I also don't feel comfortable sharing negative comments about someone in public.

As I have a very young startup and I'm mainly doing everything on my own I don't have time for big changes about working with freelancers now. So "light weight" tips for motivating them is what I'm looking for, and tips on how you guys choose where do order work performances from based on phone calls and quick visit would be nice too.


Jerod Moore CO-Founder, CTO - Kittr, Inc.

September 5th, 2016

unconditional daily checkin of work via bitbucket private repo. They dont do it, they dont get paid. It does NOT matter if the file is done, it allows you to see progress is actually being made. Daily. Do not be nice to freelancers, kindness is not repaid with better work.

Mia Kahma Founder, CEO at Voaki Ltd

September 5th, 2016

I think my projects might be a bit small for them, yes. On the other a couple of them have told that they only want to take small projects. There's always a possibility that they don't like me or the idea, of course.

The price, I don't think so. One of of them charges me a lot. One of them charges way too little, and I even encouraged him to charge more.

I actually know what I want and the exact measurements, so the problem might be the opposite, them getting bored with no "freedom of expression" in the project.

Oh, believe me not all 3D softwares work for all freeform details (I have tested them all the way).

Thanks for the tip about Inkzoo. It wouldn't work for me as they want to do the design, and as for me, I want to do the design. But it seems like an interesting concept for sure. I think I'd need to find some online vectoring service - do such services exist online?

Mia Kahma Founder, CEO at Voaki Ltd

September 5th, 2016

Thanks for the advices. Actually I was thinking of suggesting them paying +20 % for the same week delivery. Good to hear it works.

As for the "deadlines" (I haven't used that exact word to be honest), I always ask when they could deliver it and go along with their schedule. But still a few weeks of delay almost always. I will definitely have a project management tool and written project contracts when the company gets off from the ground, but for now I can't change this policy all of a sudden. They wouldn't actually need my projects, and for me the main thing is to find partners that would want to work with me in the future too so I'd like to be as nice as possible.

Arseni R I design digital experiences that propel brands forward and attract the right audiences

September 5th, 2016

Should then there be a way to digitally "record reputation" in a way that is no word-of-mouth ? To me reputation is a sum of all business relationships one has had. LinkedIn as a platform does not show the dozens of projects I worked on and how they went. So if there a need that is not met ?

Kartic Srinivasan Executive Vice President at Ad2Pro Media Solutions Private Limited

September 5th, 2016

Try inkzoo.com. Comes with tracking and is a professional organization behind the delivery and most times cheaper than freelancer.  

Kartic Srinivasan Executive Vice President at Ad2Pro Media Solutions Private Limited

September 5th, 2016

I know inkzoo take on different kinds of projects and does not have to be where they do the design... if you have a design and you need it converted to digital formats is something they do quite often. Write to them if you are in a fix.
No freedom of expression is actually a good thing for big production shops. 

Barney Kramer Business Advisor, Executive, Trainer & Coach, Public Speaker,

September 5th, 2016

Lots of great ideas in thinking stage but not so many leaders to bring them to fruition.  Good luck!