I'd love input on this issue I am having w a potential client wanting a trial of our app...
FastCall develops Salesforce-native phone applications (we are a Salesforce ISV). We have a Click-to-Call app - we call "BeLocal" - in production and our largest client uses it everyday..The app uses a local caller ID for outbound sales calls. BeLocal is a "private listing" in the Salesforce App Exchange.. Works great, but is a bit hard to install.. A great, but clunky V 1..
We decided to release a more basic phone in the App Exchange as a free app. We completely re-wrote the updated app. This updated version is live and listed in the App Exchange. Super easy to install (5 mins)... and very lightweight.
Here is my question.. Clients ask for the "BeLocal" version of our app.. We have decided to stop distributing the legacy version, but have not released the BeLocal - "local caller ID" feature in the updated app.
I can try to explain all this to clients... look at how hard it was for me to explain above..
OR - I can just say we do not provide Trials on the "BeLocal" version of our app. They can trial the current released app. Minus the local caller ID feature.
I'd appreciate hearing from fellow founders on ways to handle this... "between versions" problem...