Product management · Product strategy

How would you improve a low net promoter score?

Svetlana Gluschuk QA Analyst

March 9th, 2017

My company recently deployed a very simple survey, and when we tabulated the results, we realized we had a disappointing net promoter score of around 5.

This obviously necessitates deeper surveying about the pros/cons of our product. While we’re doing that, I was wondering if you have heard of clever and/or effective ways to improve NPS and the issues that lead to low scores?

Arnel Tanyag Business Advisor, Business Consultant, Business Development Expert, Connector, and Giver

March 11th, 2017

Once you get the surveys, you worked with the clients and determine how to raise the net promoter scores from there. With this information you received, you pivot your product to gain a 9 or 10 for new clients coming on board. I hope that helps.