If you could do both B-B or B-C which would you choose or would you consider doing both?

Ela Emami Founder/CEO of care2manage

July 2nd, 2015

Developing a software that if marketing B-B would allow more robust channels but longer sales cycle or could go B-C which is a shorter sales cycle but possibly higher customer acquisition cost... Would you do one or the other, or both? How would you determine pricing structure and price point if you do both so no one feels cheated?

(Maybe this is 2 separate questions)

Ravi Challu CEO at PARC Technology Research Labs Pvt. Ltd.

July 3rd, 2015

Hi Ela,

We have dealt with a similar problem in our business. And this is a problem most online services/ e-commerce companies deal with. To give you some context we were in the business of aggregating tier 2 (Not national brands) retail chains to provide a precision marketing platform for FMCG brands.

What we did was to answer the following questions...

a. Who is our primary customer? Who are we adding value for? Who will really want to pay for our services.

Specifically for Caretomanage the focus could be the end patient in which case your business model would

be QoS driven, "value to the aged" driven- clearly B2C.

Or you could be an aggregator for Health care organizations (a marketplace) enabling patients and care

givers to connect through the health care orgs.

In each case the value proposition, business model and investments are very different.

b. While our service would have multiple touch points (brands, retail chains, consumer) what does our org DNA aligned the best with

Whose problem are you really passionate about solving - the aged, the healthcare org or the neighborhood

care giver? An important question to answer I think becuae this will drive internal alignment with your external

purpose.

c. Can we have multiple focus?

As a startup the clear answer was no we could not as it meant increased costs and divided leadership focus.

If I were you I would pick up a single focus that is best aligned with what the team is passionate about

addressing and build the entire company around that passion and focus.

Hope this helps.

Todd McMurtrey Global Marketing Operations Manager | Digital Marketing at Medtronic

July 2nd, 2015

Interesting question.

My immediate question is: Who is the product better suited for?

A B2B product serves a different need (at least in nuance) than a consumer product. If you are approaching it from the point-of-view of "which is the better market" then I'd suggest ensuring that the product reallyreallyfits the need of that audience.

Reading between the lines, it seems you want to do both. This is fine so long as you hit the unique needs of each. From a pricing standpoint, I'd do something like this (not knowing anything about your product, and probably making several bad assumptions):

Consumer Demo Account: Free

90 day trial. Some features missing

Consumer Account Cost: X Corporate Account Cost: 3X (or some multiple)

Comes with multiple logins
Comes with extra features (reporting, collaboration, or whatever)
Additional logins can be acquired for .75X (or at some discount)

The benefit to this approach is it may (depending on your software and what it does) allow employees to use and experiment with the software on their own before signing up as a business (or to find it on their own before promoting it to their business).

I think Trello.com might be a good model here, as would many others.

Other items to consider:

Which are you setup to do? Do you have a sales team? Do you have a digital/traditional marketing team?
What's the lifetime value of each audience, both in terms of revenue and upgrades, but also in terms of softer values like referrals, success stories, etc?
What's the realistic first-year value of each audience and how much does that matter for cash flow?

Rob G

July 2nd, 2015

....as Todd points out your product has to solve a problem for the user whether that user is a corporate user or a consumer user. Your second post indicates that businesses might only benefit tangentially. If that is the case then i would take a hard look at how you might improve your benefit to B's and if you can't then you've answered your question. Selling to Bs is hard and time consuming even when you have a clear value proposition. Without a clear value proposition you shouldn't waste your time trying to 'sell' to B's and your second question about pricing is then also answered. There might be reasons for some marketing partnerships with B's, but don't expect revenue from them if you can't clearly articulate a value proposition that will cause them to write POs. Early on if a channel doesn't generate revenue then unless you are well funded don't bother - revenue is king. Our product solves a problem for both B's and C's and we designed it that way. Early on our product was strictly solving a problem for consumers. We had 3 issues we needed to solve internally or we likely would have bagged the whole idea: 1) ours is a 2-sided market so how do we build 'critical mass' ?, 2) we don't have expertise in consumer marketing so do we really want to sell direct to consumers? and 3) we don't want to spend time early on trying to raise funding so how do we generate revenue from day 1? We solved all 3 issues by specifically brainstorming a B2B distribution model. That opened a lot of doors. We planned to launch with 4 enterprise customers and we have 8 signed up currently... waiting for us to finish development... which by startup standards sounds like a good problem to have. Selling to B's is not only a longer sales cycle, but they also typically demand a more robust product and support. This adds to product complexity, time, cost, etc. so there are trade-offs to consider.

Ken Queen Income For Baby Boomers

July 3rd, 2015

Do both and do not under price your wholesalers. You do not no where your help comes from until you test the waters.

Chris Hote Start-up coach, investor

July 7th, 2015

From a long-term perspective, you may want to find your sweet spot at the intersection of what you are good at doing, what you like doing, and what people are ready to pay for what you are doing.

From a short-term (more tactical) perspective, it may take you to go to the C's in order to convince the B's to pay for your services or a slightly modified version of your B2C product. The more C's you get, the eager the B's will be to talk to you.

If you wish to grab the B's in the first place then make sure which ones are actually willing to pay the most for your services, in other words, you wish to make sure for which B's your value prop is the highest. E.g.: which industrial sector suffers the most of absenteeism due to family caregiving? Which organizations would benefit the most of CG stress reduction? You do not need a product for what and rather you need to interview the companies/organizations that you suspect are the most likely to procure your product.

Jerome Pineau Digital Transformation Consultant

July 7th, 2015

Hospitals yes, private practice maybe less - that I don't know for sure. Problem with this as well - so to speak - is the CG has to be fairly competent to use the app. That's often not the case...I'm thinking of older couples for instance. Fascinating market and great "make meaning" product opportunity you have there though. Kudos.

Ravi Challu CEO at PARC Technology Research Labs Pvt. Ltd.

July 7th, 2015

Ela,

Please feel free to write to me directly should you need a more detailed conversation.

Best of luck with your venture.

Jerome Pineau Digital Transformation Consultant

July 2nd, 2015

Are those caregivers regulated in any way by state or federal?

Ela Emami Founder/CEO of care2manage

July 2nd, 2015

Ha ha... I have a great lawyer! HIPAA is a very serious thing. And in the case of start-ups in the healthcare space it become 2 fold, protection of the information and the digital protection/hackability. I had an ethical hacker and he said things were good. After we get all the moving parts in place like the privacy policy and ... we will hack it again. We have a 2 factor authentication in place that will drive everyone crazy but is necessary. And currently we are not scraping information but when we start we will have checks and balances put in place for that too. Release forms and such... I am 100% all over that.

Jerome Pineau Digital Transformation Consultant

July 2nd, 2015

Email me if you want jerome.pineau@gmail.com