We launched our website a few weeks ago and we're getting killed with orders and order fulfillment. Currently, we're manually tracking our orders on a spreadsheet in google docs. But our sales are outpacing our ability to track and fulfill orders in a timely manner. Because we hold very little inventory, we only order from the manufacturer once we have the sale. The problem is volume. We simply do not have enough manpower and hours in the day to track.
Does anyone have suggestions on a better way to do this? I'm thinking we need something automated - software that can alert us when an order is languishing (i.e. someone dropped the ball and the item didn't ship from the manufacturer or didn't get logged in). We may need to hire as well.
Because we're new to retail/ecommerce, I would appreciate all suggestions. Any experts in FD on scaling B2C businesses?
Thanks - L.