Retail Technology · Startups

Terms and Conditions for software retail.

Max Lidster, MBA Cofounder and CEO of Expert Minute

April 16th, 2018

Our start up is about to launch a beta test and we are missing the Terms and Conditions. I found some samples online but feel it needs to be more detailed. Does any one know resources for this - either paid service or where other templates can be found? We are developing retail software with video/audio capabilities. Curious to hear where others found their Terms and Conditions. Thank you.

Dan Hubbard Founder, www.FocusedAgility.Solutions/

April 16th, 2018

This is really scary!!!

You're about to launch SW, that will entail video and audio, which leads me to believe there will be interface with consumers (because there would be very little value if the audio/video were just for employees). And even though you're about to launch this thing, you don't have terms and conditions!?!

Don't launch! Don't expose yourself to liability. You're not ready to launch!

And, NO, NO, NO, NO, do not copy and paste from a web source, any web source. T&Cs are unique; to every business, brand, and product!

You need a lawyer, especially since your dev cycles apparently didn't involve reg reviews.

I am very scared for you! There is so much you apparently have not considered. PLEASE, get a lawyer!

Casey Golden Former Retail Exec turned Tech, not my first rodeo.

April 19th, 2018

I believe YOU are the best person to create a draft of all the data you collect, how you use it and account for the DGPR requirements. Then your attorney should be refining them on your behalf. I wrote all of ours (160 pages) don't forget the privacy policy and then handed it to our attorney. Then buy liability "exclusion" & look at cyber security insurance if you are processing transactions. Look at WeChat's then look at your top 2 competitors. You want to be somewhere in the middle.

Ane Ein Digital growth partner

April 18th, 2018

Hey Max,

You might want to try these guys out:

They are transparent, they don't cost a lot. Perfect for a startup. :)



Jonathan Melhuish-Sprague Cofounder Pixelly (acquired by Logirix), Partner @Koncept invested in 18 startups, Partner @Anomly

April 16th, 2018

If you're based in the UK then I know some people who can help you out Max. I'm not sure what your company is exactly but I wouldn't just copy T&Cs from the internet - you could be opening a can of worms.

Most solicitors use templates and adjust them to add in conditions related to your company.

Again, if you're in the UK then let me know - I can help out.

Max Lidster, MBA Cofounder and CEO of Expert Minute

April 16th, 2018

Thanks for the input @Dan Hubbard we reached out to our Patent attorney and he recommended a business attorney for this matter. I thought we could do it ourselves... but clearly that's not the case!

@Jonathan Melhuish-Sprague we're located in the US, but thank you for the suggestion and offer to help. Much appreciated. Cheers!

Max Lidster, MBA Cofounder and CEO of Expert Minute

April 19th, 2018

@ Casey Golden thanks, we're doing the very thing right now. Im putting together a wishlist of items and the new attorney we just hired will be creating the terms of use for us. Looks like this is the right approach. Thanks!