Customer service

Paul Loeb Founder, DropTrack

October 4th, 2016

I am running a startup, and I find myself spending at least an hour every day answering customer service emails. I know it's not the best use of my... More

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Natalie Balt Cofounder/CTO at CrewUp

November 1st, 2015

We've just hired our first customer success person. At what point should this person take the client relationship over from the sales team? More

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helloandyhihi

December 14th, 2013

Things are going well at Arithmetic, the skincare company I launched to help adults with acne, and it's time for us to upgrade to pro tool to manage... More

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Anonymous

July 4th, 2015

Customer support/service is obviously vital to the success of every company. At a small startup where no one has free time or money, what can we do... More

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Bryan Wachs Bryan Wachs provides Flat Fee Internet Sales & Marketing services, taking the $??? out of your infrastructure

January 11th, 2016

We are growing and need to understand what a healthy, outsourced support relationship will look like. We are using a JV model to bring on a customer... More

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Alessandro Grande Entrepreneur

December 17th, 2014

What are the best practices or common mistakes to avoid in running customer service teams? Not only what tools do you use or recommend avoiding, but... More

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Derek Dukes Business Development, Startups at Amazon Web Services

May 20th, 2015

I've read through the various threads about traditional customer support here, and a couple on how to pull CRM into the mix. I'm looking to implement... More

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Jess Jessop CEO/CTO Eternity Archive

July 10th, 2015

My question is about providing a very high quality phone service at scale. To make this work we need to have people who can instantly c Does anyone... More

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Jivko Pentchov

March 13th, 2016

Over the past 4 and a half year I have been communicating with a lot of perspective products inquisitors, but did not convert to clients. Now I have... More

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Jeff Whelpley CTO at GetHuman.com

October 7th, 2015

We started a new service a couple months ago where visitors to GetHuman.com can now enter the reason why they are trying to reach some company. We... More

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