Customer service

Lakshmikanth Balasundaram Founder & CEO, ContactWise Ltd

October 26th, 2020

We are building a cloud based contact centre solution to manage customer interactions across the channels - voice, sms, chat and video. We would like... More

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sudarshan bose Strategy Champion, Organization Effectiveness Consultant

Last updated on August 13th, 2019

I am looking for some benchmark on the Total People Cost (In-house + Outsourced) of Customer Service Department as a percentage of Annual Revenue. More

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Tristan Wiener Founder & CEO @ Schoolthinks, Junior @ Bergen Catholic HS, Pilot, Owner @ EKKO Entertainment

June 19th, 2018

Hi everyone, What do you think is the best live chat software for my website? I've tried Livechatinc, intercom, livehelpnow etc and really don't... More

Johny Rulan

Last updated on August 25th, 2017

I am doing a survey to find out from people the experience of working with a software company and their experience in whether the companies acted... More

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Daxeel Soni Cofounder @Gleeedesk, Computer engineering undergrad student with the passion of product building.

May 28th, 2017

We are MVP stage startup focusing on self-service customer support & reviews for SME/Bs. Now we are planning to reach out to some potential customers... More

reetika maheshwari ISTQB Certified Quality Assurance Engineer.

May 22nd, 2017

This week, Zomato, a food guide and delivery service, announced it suffered a hack and that 6.6 million of its users had been compromised. As an... More

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Samofalov Aleksey QA Specialist at Luxoft

October 20th, 2016

As the technology advances, there are more and more breathtaking startups with (until recently) scifi technology and products. There are so many cool... More

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Martina Glorens Lead Copywriter bei MeMyselfAndI

October 7th, 2016

A startup comes up with a great solution and that attracted a lot of customers but, because of poor implementation, Customer churn shot up. That would... More

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Paul Loeb Founder, DropTrack

Last updated on May 11th, 2018

I am running a startup, and I find myself spending at least an hour every day answering customer service emails. I know it's not the best use of my... More

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