Customer Success

Karl Laughton VP of Finance at Insightly

October 23rd, 2015

Does anyone have a good benchmark for annual contract renewal rates for SaaS companies in the SMB market? Furthermore, has anybody seen a good customer... More

Read 8 answers

Alessandro Grande Entrepreneur

December 17th, 2014

What are the best practices or common mistakes to avoid in running customer service teams? Not only what tools do you use or recommend avoiding, but... More

Read 3 answers

Helen Adeosun

May 11th, 2016

Hey everyone, We operate a high touch educational support platform. We currently have great customer support contractors from Upwork, but we're struggling... More

Read 2 answers

Danny Schaffer I help startups find and convert better prospects through LinkedIn

September 7th, 2017

Most of us have at some point been guilty of prioritizing our product features and benefits over our customers' problems. In a recent article on the... More

Read 3 answers

Svetlana Gluschuk QA Analyst

October 10th, 2016

Did you put a focus on paid customer acquisition? Social buzz? Where was the focus and what was driving sales?

Read 1 answers

Bhavna Pruthi Software Developer at Chetu India Pvt ltd

January 31st, 2017

The business model for our software goes as follows...Different levels of customers (standard, pro, enterprise) at different pricing levels with a... More

Read 2 answers

Grant Fuellenbach Cofounder, Data Analyst; Sales Hacker

April 11th, 2017

As a potential source for lead generation, customer retention, and overall company culture; what are some of your favorite sources to purchase swag... More