Customer Success

Karl Laughton VP of Finance at Insightly

October 23rd, 2015

Does anyone have a good benchmark for annual contract renewal rates for SaaS companies in the SMB market? Furthermore, has anybody seen a good customer... More

Read 8 answers

Alessandro Grande Entrepreneur

December 17th, 2014

What are the best practices or common mistakes to avoid in running customer service teams? Not only what tools do you use or recommend avoiding, but... More

Read 3 answers

Helen Adeosun

May 11th, 2016

Hey everyone, We operate a high touch educational support platform. We currently have great customer support contractors from Upwork, but we're struggling... More

Read 2 answers

Svetlana Gluschuk QA Analyst

October 10th, 2016

Did you put a focus on paid customer acquisition? Social buzz? Where was the focus and what was driving sales?

Read 1 answers