I’ve been working on a communication tool designed to help improve communication flow between front line workers. Think about being able to have a barista in San Francisco who may have a problem get advise from a peer in NYC who had a similar problem and solved it. Submissions are upvoted or downvoted, or is there is no traction around it the suggestion expires and get achieved after 7 days to keep the environment clean, and the employees are guided through how to submit their suggestions so they are quick to read, and productive.
The system includes tools for managers to discover trending discussion happening through their teams, the system filters upvoted topics to the top so managers can take action if needed and recognize employees contributing to continuous improvement. They can also send out polls and surveys to their team quickly to get instant feedback.
We’re getting traction with ad agencies, where ideas flow is currency, but we really think retailers would benefit from the system through continuous improvement, more engaged employees and talent discovery.
I’m having a hard time identifying the point of entry within chain retailers. I would think HR would be interested since the system helps engage/retain employees and improve moral. However, HR dept generally don’t have budgets and rarely purchase products. IT would be involved because it is a comms system, but I’m not sure if that’s the right entry point either. Anyone have experience selling tech to these types of businesses?