Marketing · Email Marketing

What are good open and click-through rates for email marketing campaigns?

Porfirio Partida Developer at Nearsoft

April 16th, 2015

Mailchimp says 18-22% is average but I'd love to hear what people have experienced as good and standard email open and click-through rates for both a) marketing blasts emails b) transactional emails - more personalized and don't go to everyone at once.

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Dr. Geoff DePaula visionary, integrative medicine doc, disruptor

April 17th, 2015

3% CTR is about industry standard.  Open rates depend a lot on subject line.  Mail Chimp has a free "subject line rater" and gives you a sense of how "good" your line is. 

Marc Duke CMO in a box giving marketing support to start ups

April 16th, 2015

Depends on industry and context I have heard an average of 1- 2% given and have had much higher rates when audience is more focused. Despite the allure of social email marketing is still a  crucial component of any marketing campaign 

Rodrigo Vaca Product & Marketing

April 17th, 2015

Porfirio -

It really doesn't matter. What matters is - are you testing and iterating on your campaigns so they continue to get better? Are you sending relevant messages? Are you acquiring list the right way? Are you sending your campaigns at the right time - not only time of day, day of week - but in the purchase cycle, in the business cycle, etc.

Do that and you'll be in good shape.

Rodrigo


Mathieu Guerville Director of Strategy, M&A & Business Development

April 16th, 2015

It depends very heavily on industry, if these numbers are anything beyond "open rate"it seems very high, even with high quality content and a highly target audience I'd be surprised to see rates of click-thru upwards of 10% and conversion upwards of 4%

L. Marshall-Smith

April 16th, 2015

I agree it's difficult to measure.  We  have a list where open rate hovers at 30%, because the recipients are extremely interested in the subject matter.  It depends largely on that interest quotient and how specifically you are able to match content to readers interests.   Typically, anywhere between 15 to 20% is good.  

David Crooke Serial entrepreneur and CTO

April 16th, 2015

It depends heavily on market, content, email hygeine and the quality of the list. I built a SaaS email system used by hundreds of big non-profits ... typical clickthrough rate on a charity email is about 1%, higher for a cause with passion like animal welfare or a rare disease. Open rate is impossible to measure accurately, the 20% sounds high for commercial stuff.

Julien Fruchier Founder at Republic of Change

April 16th, 2015

With promotional emails, list hygiene and quality is important. Things like market or industry are not in my experience. What's important is the content of the email, starting with the oh-so-important subject line.

I've had open rates as high as 47%, click through rates in the mid 20's and conversion in the low teens. This is very much the exception. I'm only sharing this because it is achievable. A lot of thought went into these campaigns and there is an element of luck or good timing. I've had my share of campaigns with open rates in the single percentage points, zero click through and zero conversion range.

I would say that 20-30% open, 5-10% click through and 3-5% conversion would be considered extremely successful in today's environment.

Anonymous

April 17th, 2015

I'm operating at a 35% open rate and 10% click rate with 80K subscribers. I send a weekly email out on Monday's. If I got ride of the subscribers that aren't opening my emails, I will have a much higher open and click rate, but the numbers I'm showing now are good for 80,000 subsribers.

Jennifer Neal CEO at Formula Done

April 16th, 2015

So standard "cold" list open rates are right in line with the 18-22%. If you're mailing to a warm list or even transactional to those used to hearing from you expect up to 80%. Click through rates vary a lot depending

Mike Rozlog Advisor at TechColumbus

April 16th, 2015

We don't look at opens as a measure, because depending on the system you are using there can be a lot of play in those numbers.  The only real measure we have some up with when talking about email is clicks on links... that shows interest and a possible desire.