Profile picture of Richard Pridham

Richard Pridham

Investor, President & CEO at Retina Labs

I'd like to install a live chat widget for our web site mostly for acquisition and engagement. I see that there are a lot of similar products out there. So far I've looked at Intercom and LiveChat. They seem to be used quite a bit in the tech world. Any other alternatives people can suggest? Mobile is key as I want to be able to have conversations from my iPhone. Also, in a B2B setting, how effective are these live chat tools? Do visitors actually use them vs. filling in a lead form or calling? I tried live chat in another business back in 2012 and turned it off after 6 months as we had almost no activity with it. But maybe times have changed.