I had something happen today, I want to share it and hear how others would have reacted.
We had our products in a fancy event showcase with a group of designers and companies. Upon arrival our most popular item was not at the event and not in the showcase. When asked what happened, the event runners looked nervous and asked each other, then said, it wasn't working so we just didn't put in the showcase. I asked another person. After a bit of running around, they brought out a head honcho that told me sometimes things are not displayed or it doesn't work out at the last minute.
Normally, I would believe this. It does happen. But, these event people flew out to meet us specifically to be able to have this product in their showcase. So, it's pretty hard to believe. I was upset, but got over it.
I asked to have our product brought up, they said after the showcase time because there was no model for the product. After a fourth person gave me the same deal, I realized, I was not going to get my product in the showcase.
It was obvious another company did not want our piece to show. They are bigger and more popular with more product than us with 10x the amount of press. We are friendly to one another. I like to be nice to my competitors, even praise their work, so it was a bit surprising. We had other products, so I went back to work selling and explaining.
I've never been in this situation before. What I want to know if there are better tactics to handle this kind of situation? Was there a way to get the product on display without making enemies or a big ugly stink?
As I write this, I want to forget about it. However, if there is something to learn here - I'd really like to learn it so I do better next time.