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Krystian Fiedoruk

Aspiring Entrepreneur with rising experience


We are over 20 people now, receiving 5-10 support request e-mails daily and Excel seems to be not good enough (anymore) for this purpose.

We'd like to have a good overview system, where customer can send their request, then it should either automatically assign the ticket or the supporter could pick it up.

Also reporting and exporting should be possible out of it.

As Managers, would you have any experience or recommendations for that?

We were looking at Jira, Open Project and few others, but still can't decided (there are way

to many...)

What do you use?! :)

Thanks in advance,