Ceo · Startups

Which ticketing system would you, as a CEO, recommend?

Krystian Fiedoruk Aspiring Entrepreneur with rising experience

June 11th, 2019

Hi!


We are over 20 people now, receiving 5-10 support request e-mails daily and Excel seems to be not good enough (anymore) for this purpose.


We'd like to have a good overview system, where customer can send their request, then it should either automatically assign the ticket or the supporter could pick it up.


Also reporting and exporting should be possible out of it.


As Managers, would you have any experience or recommendations for that?


We were looking at Jira, Open Project and few others, but still can't decided (there are way

to many...)


What do you use?! :)


Thanks in advance,

Krystian


Max Technology, cyber-security & privacy compliance, risk management. SaaS/AppSec, FinTech.

Last updated on June 12th, 2019

You're looking at the problem from the wrong end. Document/visualize your support process first. Understand what customers commonly need assistance with. Understand what tools/features would help you optimize responses. Think about how your ticketing tool could evolve over the next few years and integrate with the rest of the company. That will help you create a list of requirements. Then pick a tool that is closest to satisfying the requirements.

Chris Taylor Efficiency Analyst at Large Travel Company

June 11th, 2019

We use freshdesk should fit your needs. Zohodesk crm is good for end to end but sounds like you’re just looking at support atm

John Roberts Senior level technologist with expertise in enterprise software product, tech & business strategy

June 11th, 2019

Im not a user but add Zendesk to your list to review. They have a great deal for startups.

https://www.zendesk.com/campaign/zendesk-this-week-in-startups/


Hubspot is also another vendor that supports starts with a nice offer. I haven’t tried their ticketing product but been happy with sales, crm, and marketing apps under their startup license.

Nikhil Bhaskaran Healthtech smart products. IOT development (BLE & WIFI based solutions)

June 11th, 2019

I recommend


https://osticket.com/

It is free and open source

If you have a webserver I can help you install it too




asif nadaf Full stack developer looking forward to work with a startup

Last updated on June 11th, 2019

Hi Krystian,


We have implemented a support ticket system for one our clients recently.

It is simple but effective ticket support system with quick learning curve.


The login url of test server is https://support.tradetron.nectotech.com


Let me know if you are interested and I will deploy the same solution on your server.


Thanks


James Bohan-Pitt

June 13th, 2019

ZenDesk or Intercom. ZD if you need simple support. IN if you need marketing automation/nurturing. IN works well for SaaS. ZD better for consumer apps IMO.

Danny Done Founder of Marketeering Group, Chaser of Ideas, Builder of Connections.

June 13th, 2019

We use Zendesk, paired with Asana

Agnello Dodti I am a Risk taker and open for new ideas and accept new n creative ideas

June 11th, 2019

Remedy

Sheri Murad Regional Head of Talent Management, North America at Firmenich

June 11th, 2019

Hi Krystian, I work with a small IT company (100 employees) and they use Jira ... my son is a QA engineer with a game company in Seattle and they use Jira as well and he likes the system. Sheri

Jason Baird Enthusiastic to find a partner that can fill in my blanks.

June 11th, 2019

Spiceworks still has a free awesome cloud-based helpdesk system.