Artificial intelligence · Messaging

With over 11,000 bots now on Facebook Messenger, does anyone actually use one?

Michael Brill Technology startup exec focused on AI-driven products

July 18th, 2016

I'm trying to get a sense for how people are using chatbots in the wild - today. Does anyone have actual personal anecdotes of high utility usage of chatbots on a consumer-facing messaging platform (not Slack)? If so, how do you find that experience more convenient or a better user experience than alternatives (e.g., mobile web)?

Samik Raychaudhuri

July 18th, 2016

Hi, sorry - not answering your question, but curious: how did you get the figure of 11K chatbots on FBM?

Zachary Jones

July 19th, 2016

I have yet to see a bot client that did much for me.  Most of the bots I see are merely news-search interfaces.  They seem to supply a highly-curated list of articles, which I assume aligns with premium campaigns.  I find this a belabored interface, compared with web category browsing, or web search.

For me, until voice-interface 'navigation' of the mobile device is a stable, usable, experience, then chat bots won't be a big thing.  I think the killer-app mode will come when voice-UI works with chatbot-UIs that have symmetry with a websites main navigation system.  

An extremely prettied-up and extensible voice navigation system like customer-support lines have tried for years.  There are a gang of startups already trying to tackle this issue for the high-value targets of nationwide call centers.

Michael Brill Technology startup exec focused on AI-driven products

July 19th, 2016

Hi Samik... https://www.facebook.com/notes/david-marcus/messenger-platform-gets-an-update/10155014173359148