San Antonio, Texas, US
San Antonio, Texas, US
Extensively developed COTS enterprise application software products as well consulted on solution architecture in multiple countries across the globe. Successfully managed deliveries of high value & Agile projects providing production grade software applications in enterprise billing systems, subscriptions management & revenue management and CRM systems in Telecom BSS/OSS domains, e-commerce & Saas based environments. Helped out several teams across companies with streamlining of Software Release Management & Product Launch solutions including CI/CD.
An avid follower of Product Management and passionate to know about customer’s real needs behind the requirements. In addition to actual experience have also completed multiple certifications in Product Management and also a Certified Product Owner with extensive experience in the practice of Scrum.
Actively follow the world of Software Startups and love being an early adopter of software products. Love to network, build relationships, communicate and help with knowledge sharing for the benefit & growth of startup communities.
Always hungry to learn more by evaluating new technologies and learning how to best implement and integrate to solve real problems. Self-taught Wordpress web development & web hosting, REST based Microservices, Git & Jenkins based automated deployment services.
• 16+ years of Technology career dedicated to software product design & development, customer RDM, product launches, deployment & support delivering value enriching the product lifecycle.
• More than 12 years of experience in business analysis, functional analysis and managing cross-functional team partnerships to exercise influence & drive execution of tasks needed to engage with software engineering teams to translate business requirements into actual software deliverables.
• Successfully delivered value in versatile tasks like RFI/RFP analysis & feedback, build vs. buy evaluations, client onboarding, customer demos, helping QA teams in CIT, SIT certification phases, helping business/customer teams during production go-live UATs & approval signoffs.
• Successfully used strong communication skills to build great working relationships and exercise valuable influence on decision-making processes of requirements finalization, product roadmaps, motivating engineering teams to keep application design flexible and delivery scheduling of projects.
• Managed remotely located software engineering teams to release urgently required solutions to customer problems or product customizations required by consulting field teams to further build & deliver specific feature requests from customers.
• Rich experience of working in varied organizational setups ranging from global Fortune 100 companies to start-ups across diverse industries in multi-cultural & matrix management setups.
Blog on Technology at http://www.theknowledgetemple.com (http://www.theknowledgetemple.com)
With self-discipline, almost anything is possible - Theodore Roosevelt
Team Lead, Cloud Billing Systems
Rackspace US, Inc.
September 2014 - Today
Lead the design & development of COTS software product customizations for enterprise billing system solutions to bill the portfolio of cloud products. Streamlined release management of software products. Deliver software solutions for end-to-end stack of financial and revenue management systems thus helping the company to monetize the business of IaaS products & Multi-Cloud services. ➢ Lead agile development by helping BAs groom business requirements into user-stories, work with managers to plan the resulting development work, author designs and guides team for the delivery. ➢ Work with Product Owners to manage interaction with product management and other business teams for functional requirements validations & complete product demos with business for acceptance sign-offs. ➢ Monitor & track progress of tasks from planning to completion & demo of user stories in Sprints of 3 weeks using Agile Application Development Lifecycle Management (ADLM) tools like VersionOne, JIRA. ➢ Customize, build & launch software to extend billing and revenue management system capabilities to enable various business teams to accomplish daily operational business & financial goals and targets. ➢ Work with QA, Business & Dev-ops teams through CIT & SIT phases, business approval & acceptance and production deployment exercises for the software Go-Lives on production systems.
Senior Project Manager
January 2013 - August 2014
Senior most member and SPOC face of the Tarshan team of consultants at client site; Owned both the roles of a Senior Solution Architect and consulting team Senior Manager providing enterprise solutions to complex business needs on highly customized Oracle BRM-based enterprise billing, CRM & SaaS based BI systems meeting business needs for supporting a subscriber base of 25M+ subscribers. ➢ Played multiple roles of Scrum Master & Product owner. Planned and executed multiple sprints and managed Scrum deliveries for production releases for over 20 months.. ➢ Gathered, documented and analyzed business requirements from client stakeholders, finalized functional requirements, created proof of concept (POC) artifacts for 2 large enterprise spanning projects. ➢ Worked with cross-functional teams to assist analysis of business systems, feasibility studies, RFI response & vendor solution evaluations and winning solution buy-ins from Executive Management. ➢ In these 20 months authored multiple HLDs, LLDs, led software development, user story selection through backlog grooming, used development estimates in sprint work planning to manage project task timelines in project plans and other related project management artifacts.
Senior Solution Architect
January 2010 - December 2012
Owned Solution Architecture designs and ensured alignment with business requirements. Led developers in several production grade enterprise projects delivered successfully through agile software development. Used his assertive SME skills & results-focused approach to quickly understand concerns of diverse stakeholders and provide quick solutions / answers / turnarounds to diverse queries / problems of other cross-functional teams like Product Management, Finance, BI, Supply Chain, Dev-ops and other teams. ➢ Very proficiently managed multi-stakeholder communication during complex interactions with Client Partners/Vendors in 2 large Integration projects resulting from corporate acquisitions. ➢ Persevered to achieve overall project & system objectives by completing key project milestones set by Program & Project Management Offices (PMO) helping Client Company collect over $3 Billion dollars in annual revenue. ➢ Assisted with design of integration roadmap, advised on invoicing redesign and managed roadblocks to achieve on-time go-live for providing better invoices to end subscriber base of 25+ Million subscribers. ➢ Effectively multi-tasked to resolve multiple issues for successfully managing UAT crisis situations.
Oracle India Ltd.
June 2007 - November 2009
Served as Oracle BRM IDC Architect and Subject Matter Expert for billing system product design, software development and solution architecture for 2 years on Telecom Billing systems, Post-Billing processes & other Telecom BSS domain areas in Telecommunications industry and CRM projects for other industry verticals. Also delivered artifacts supporting Product Management initiatives related to go-to-market strategy objectives to deliver modular packaged COTS products for end-to-end communications solution strategy. ➢ End-to-End solutions in account creation, service fulfillment, billing, invoicing, payments, adjustments, refunds, collections and general ledger areas of billing and revenue management systems. ➢ Held primary responsibility for the design & integration of Oracle BRM 7.4 invoicing with Oracle BI Publisher helping enterprise clients to design flexible & customizable invoices. ➢ Received customer appreciation in 2 International client engagements for quick turnaround to critical production issues through close collaborations with field teams, technical support, engineering development, QA & Release Engineering teams and successfully met Customer SLAs every single time. ➢ Prepared and communicated regular team and project status updates to senior executives and other stakeholders; always presenting the right information in the right format to the right audience. ➢ In Product Management, performed RDM, gap analysis; authored functional specifications, built POCs, built product roadmaps, helped Product Marketing & Sales teams with customer demos.
Application Development Technical Lead
Ness Technologies , India
May 2003 - June 2007
Served as India Development Center Billing Team Lead for 4 years and also performed product management roles for multiple new product developments & launches as well as release management initiatives. Recognized as Portal Infranet subject matter expert(SME). Worked with Fortune 500 clients for requirements gathering and led development teams to ensure on-time, in-scope delivery. Received organization awards for varied accomplishments in product development, customer relationship & expectation management, crisis management / pain point resolution and team leadership. ➢ Served as Engineering Subject Matter Expert for 3 years and the Go-to guy for billing system product functional areas of Billing, Subscription management, Post-Billing & Product Upgrades. ➢ Very actively engaged in firefighting urgent UAT Blockers, eradicating data corruptions & working to gain non-functional system improvements like performance improvements in enterprise applications. ➢ At a client location (Telecom Italia Net, Rome Italy), served as onsite Techno-Functional SPOC for around 2 months working with offshore team of 20 developers. Ensured full compliance with customer SLAs and successful completion of Go-Live Production Bill Run of 1 million-customer base. ➢ Dramatically reduced software implementation issues resolution time by a factor of 4, quickly developed solution approaches for timely resolution of all UAT complaints to achieve 100% customer satisfaction. ➢ At another client location (Mobily, Riyadh , Saudi Arabia), led a project salvage operation and successfully executed the first Product Bill-run for around 100000 subscribers.
Birla Institute of Technology
Bachelor of Engg: Electrical & Electronics Engineering
1996 - 2000
Scrum Product Owner Accredited Certification
International Scrum Institute™
Rackspace US Inc.
Product Management Certification
Information Framework (SID) Level 2 Certification