Anthony C. Lam
About Anthony C.
Customer-centric product manager with strong business acumen and 3-years of experience in leading tech firms, Microsoft and SAP. Various work in UX, dev, policy & compliance, marketing, and sales & customer success has provided me an end-to-end understanding of the product experience.
- Empathetic selling & marketing: closed 2 Fortune Global 500 deals and created narratives and copies for 4 national campaigns across 2 continents for Microsoft and General Mills
- Strategic problem solving: identified a gap between customer-internal dev processes and built a feedback system in which results are presented to leadership monthly to drive product direction at SAP
- Tech-layman translating: presented tech demos for 1000+ business users over 3 years and took a leading role on making UX strings more customer-centric pre-product launch
- Public speaking: conducted 60+ presentations for Microsoft and youth leadership conferences and competed in 8 national and international case competitions during university
Customer Success Manager
May 2017 - Today
Business Enablement Specialist
July 2016 - May 2017
Government Affairs Coordinator
August 2014 - August 2015
Simon Fraser University
2010 - 2016