Anthony C. Lam

Vancouver, Canada

User-centric product strategist @SAP, ex-PR @Microsoft
Anthony C.'s Skills
French
Chinese
English
Proofreading
Relationship Building
Communication
Big-picture Thinking
B2B Marketing
B2C Marketing
Marketing Automation
Copywriting
Presentation Technologies
Presentation Skills
Presentation Design
Balance Sheet Review
Lean Business Processes
Kanban
Agile
Data Analytics
Business Analytics
SaaS
Team Motivator
HTML + CSS
Microsoft Office
Adobe Photoshop
Adobe Illustrator
User Interviews
User Journeys
User Experience Strategy
User Education
User Adoption
Customer Experience Design
Customer Experience Improvement
Customer Engagement
Customer Centric Solutions
Customer Centric Focus
Customer Centric Selling
Product Management
Sales
Design
Marketing
Growth
Public Relations
Business Development
User Experience
Strategy
Background

Age Group

25-35

About Anthony C.

Customer-centric product manager with strong business acumen and 3-years of experience in leading tech firms, Microsoft and SAP. Various work in UX, dev, policy & compliance, marketing, and sales & customer success has provided me an end-to-end understanding of the product experience.

Top skills:
- Empathetic selling & marketing: closed 2 Fortune Global 500 deals and created narratives and copies for 4 national campaigns across 2 continents for Microsoft and General Mills
- Strategic problem solving: identified a gap between customer-internal dev processes and built a feedback system in which results are presented to leadership monthly to drive product direction at SAP
- Tech-layman translating: presented tech demos for 1000+ business users over 3 years and took a leading role on making UX strings more customer-centric pre-product launch
- Public speaking: conducted 60+ presentations for Microsoft and youth leadership conferences and competed in 8 national and international case competitions during university

Work Experience

Customer Success Manager

SAP

May 2017 - Today

Business Enablement Specialist

SAP

July 2016 - May 2017

Government Affairs Coordinator

Microsoft

August 2014 - August 2015

Education

Simon Fraser University

BBA

2010 - 2016