A highly motivated professional, result orientated with around 9 years of leadership experience in financial/market research industries (customer support/data collection/payments processing/IT project management). Having strong interpersonal analytical skills, great influence and impact achieving common goals.
My career has brought together my knowledge with interest in creating better system, better product or service. It is important for me to work as part of a team and take a long-term view.
"the biggest human temptation is to settle for less" - Thomas Merton
Panel Care and Incentives Fulfillment Manager/Research Sampling/Purchasing Manager
WorldOne Research LTD/SERMO
April 2005 - April 2010
During my work career in this company, I was responsible for three departments simultaneously: leading the (3 - 5 members) online research data sampling team, purchasing research data from suppliers and dealing with all Incentive bonus payment issues worldwide, managing Panel Care department (3 – 5 members). Achievements: Together with IT department, we were mastering one of the most critical areas in the company (samples/research contact data, Incentive bonus payments and Healthcare Panel Support). I highly influenced the development and implementation processes of the operational system packages and databases. During 5 years our custom-made system was developed to the highest industry standards and had a major impact on increasing surveys response rates and client satisfaction level.
Team Lead, Payments Processing
Western Union Processing Lithuania, UAB
March 2011 - January 2012
Leadership role of the electronic payments processing team (10 members) within the Treasury department. Successful management results were achieved during transitioning process in Canada as well as the highest work standards reached with no impact to the overall business performance (no unsolved major incidents, mistakes or credit risk issues). Acted as the voice of a team in any urgent escalated inquiries and took active leading role in completing various payment processes on time. Overseeing the processing of wire transfers, bank-to-bank transfers and EFT transactions. Providing consistent, quality customer service to assist branches (Regional Operation Managers), communicating with banking partners (HSBC, Royal Bank of Canada, Bank of America and others) to ensure timely processing of payments.
Lithuanian Law University („M. Romerio University”)
Bachelors' and Master's degree
1999 - 2006
Venture capital fund: Nextury Ventures
Barclays Rise Vilnius
2016 - Today