Azwin Sarap

Doha, Qatar

Head of Client Contracts & HR Administrator
Azwin's Skills
Recruiting
Growth
Product Management
Marketing
User Experience
Public Relations
Sales
Operations
Business Development
Background

Startup Experience

First time founder

Age Group

25-35

About Azwin

Qualified and experienced in different industries such as Telecommunication, BPO and Training and Development, Team Management, Customer Relationship Management (CRM), Customer Service, Help Desk Operations, Operations Management, HR Administration and Support.

My ambition is to ultimately move into a Management role where I can combine my experience in Customer Service and knowledge in Information Technology, Management to provide value to the Business and Organization.

Quote

Dream Big and Work for it - Azwin

Work Experience

Operation Executive

Aegis Limited

April 2010 - April 2012

Aegis Limited, a leading global Business Process Outsourcing (BPO) provider and part of Essar Group. Aegis as a BPO offers customer lifecycle management and a variety of value-added interactive and back-office services for global enterprise clients. Aegis has its global footprints over 7 countries world-wide with operations in India and Sri Lanka with more than 39,000 employees globally. Aegis currently serves more than 130 global clients, 32 Fortune 500 companies and its one of the fastest growing BPO companies globally with annualized revenues of approximately half a billion USD. Designation : Operation Executive, Outbound Operation Immediate Supervisor : Manager, Outbound Operation Key Responsible Area : Corporate Postpaid Collection, Recovery Collection, Health Check Calling, Bill Delivery Calling, and Retention Key Responsibilities  Managing and servicing over 2000 Corporate, Small Medium Scale Entities, & Government sectors for Airtel Mobile, Fleet tracking system & Airtel Data connections.  Evaluating customer profiles/accounts and suggesting suitable solutions to improve overall customer experience with the network  Risk analysis on customer credit requests and recommending for approvals  Facilitate business improvement sessions with internal and external stakeholders  Blacklisted corporate customers & coordinated with recoveries to achieve the collection targets  Prepared specialized reports on Revenue Generation, Collections, Bad Debts, and on Debtors Ageing

Assistant Team Lead

Legacy Healthcare Services

September 2012 - June 2016

Legacy Health (Pvt) Ltd management team brings together a unique combination of experience in management and technology consulting, healthcare, supply chain management, process reengineering, and operations management into the company. Having worked in companies around the US and established successful startups in healthcare before, the management created Legacy Health (Pvt) Ltd to offer a unique solution with unparalleled customer service. At Legacy Health, provide Revenue Cycle Management (RCM) solutions to the US health care industry that increase efficiency and profitability The company was founded in 2004 and is based in Plano, Texas. It operates a subsidiary in Colombo, Sri Lanka. Designation : Assistant Team Lead Immediate Supervisor : Manager, Operation Key Responsible Area : Revenue Cycle Management Key Responsibilities  Acting as an escalation point for the client and the senior management for a specific shift and responsible for quality and timely completion of all projects  Continuously re-engineering the production methodology to improve resource utilization, production and TAT  Manage job queues meanwhile liaise with offshore production teams to ensure timely delivery of projects  Manage production capacity on the shift responsible and for shift schedule ensure workflow in adherence with the project life cycle

Head of Client Contracts & HR Administrator

Premium Transport LLC, Premium Laundry LLC & Magic Laundry LLC

July 2016 - Today

Premium Transport LLC, Premium Laundry LLC & Magic Laundry LLC The company was founded in January 2001 in the state of Qatar. The company has six workshops in Doha, Qatar. Magic laundry operates in the State of Qatar as a company specializing in the Industrial & Household Laundry Services for residential, commercial, and industrial end-users. This industrial Laundry was established to complement the services rendered by a Group of Companies providing experience and significant local presence. Designation: HR & Administrative Executive Immediate Supervisor : Manager, Operation / Manager, Administrator / Manager, HR / General Manager Key Responsible Area: Human Resources & Administrative Key Responsibilities  Performs customer service functions by answering employee requests and questions.  Conducts benefits enrollment for new employees.  Verifies documentation and maintains books currently.  Submits the online investigation requests  Assists with new employee background checks.  Updates HR spreadsheet with employee change requests and processes paperwork.  Assists with processing of terminations.  Assists with the preparation of the performance review forms.  Assists with recruitment and interview process.  Schedules meetings and interviews as requested by HR Manager. Makes photocopies,  Faxes documents and performs other clerical functions.  Processing Leave requests and maintaining provisions.  Files papers and documents into appropriate employee files.  Assists or prepares correspondence.  Prepares new employee files.  Processes emails.  Performs other duties as assigned. Customer Service will be delivered when required by management for certain projects

Education

Christ King College Sri Lanka

Business/Commerce, General

1999 - 2009

ICBT Campus

Diploma in Information and Communication Technology

2007 - 2008

ICBT Campus

Diploma in English Language

2007 - 2008

Turnkey IT College

Diploma in IT Administrator

2006 - 2008