Cameron Williams

New York, New York, US

Head of Customer Success @ Healthify, built award-winning CS at Grovo, Amazon principles
Cameron's Skills
User Feedback Collection
Team Management
Team Leadership
Strategy
Strategic Partnerships
Software Implementation
Social Networking
Salesforce.com
Sales
Sales Management
Relationship Management
Recruiting
Public Speaking
Project Planning
Project Management
Process Optimization
Process Management
Process Improvement
Performance Management
Organizational Structure
Organizational Leadership
Onboarding
Negotiation
Management
Lead Generation
Interviewing
Integration
E-commerce
Customer Service
Customer Satisfaction
Customer Relations
Customer Experience
Customer Engagement
CRM
Coaching
Change Management
Business Process
Business Strategy
Business Networking
Building Strong Relationships
Account Management
B2B
Business Development
Growth
Background

Startup Experience

First time founder

Age Group

25-35

About Cameron

I'm currently looking to meet and partner with a technical cofounder to pursue my idea. The market research is promising and I have visual concepts of the app. Ping me if you'd like to learn more!

I was lucky enough to witness and learn customer-centricity at the highest level at Amazon. That experience was then leveraged to build a Stevie Award-winning Client Services organization at Grovo, all while supporting revenue growth from .5 to 15M ARR over two years through retention and up-sells. Though I'm currently owning the Customer Success vision at Healthify, I've decided to pursue my on venture, specifically addressing a universal pain point in delivering value to clients.

As my next step, I'm looking to team up with a technical cofounder to build and grow a SaaS business to improve the lives of services teams. Drop me a note if you'd like to learn more!

Quote

For good ideas and true innovation, you need human interaction, conflict, argument, debate. - Margaret Heffernan

Work Experience

Launch Specialist

Amazon

October 2012 - April 2014

Account and project management for proposed and active vendors on Amazon platform | New seller educator for Wine, Fine Art, Entertainment and Sports Collectibles categories | Facilitated Onboarding effort for category’s launch of international wine selection (9 importers, 300+ wines) | Onboarder for complex strategic Wine accounts (domestic and foreign) | Author and overseer of maintenance on team wiki and SOPs | One on one support for new Amazon sellers, seeing them all the way through from registration to launch | Charged with providing guidance in developing each seller's individual brand

Sales Operations Manager, Client Services

Grovo

April 2014 - March 2016

Key Performance Indicators: - Account Management meeting/exceeding team goals for net-new ARR and retention - Enabling the team to achieve their individual performance & career goals - Recruiting great people to join the Account Management organization Operational Responsibilities: - Conducting on-going on-the-job coaching - Leading wider sales enablement training initiatives - Managing the onboarding logistics and training of new team members - Actively working to assist team members in achieving their professional goals Process Development: - AM best practices -- contributing to defining the most effective approaches for creating expansions, closing renewals, mitigating churn and managing the client lifecycle - Pipeline management -- working with the Account Management team to maintain a clean pipeline of expansion & renewal opportunities - Diligence -- ensuring the required discipline with internal tools (SFDC, Gainsight, etc) is maintained by the team - Innovation -- working with Business Operations, Sales Strategy & Operations, and Marketing teams to improve current processes and develop new strategies

Head of Customer Success

Healthify

June 2016 - Today

Owner of hiring, training and strategic efforts to grow Customer Success organization | Primary stakeholder in process development and refinement for revenue generation, product usage, Customer Success playbooks, and managing the client lifecycle | Salesforce administration including complex object management, report creation, and workflow automation | Cross-functional interaction with Product, Engineering, and C-Suite to ensure scalability and efficiency

Education

Washington State University

Bachelors of Arts - Politics

2007 - 2011