Cheng is an open-minded, adaptable and passionate 4th year Management of Information Systems (MIS) student with skills in presenting and communicating technological strategies. He is currently working towards his Bachelor of Commerce degree at the University of Alberta School of Business, focusing on both his major in MIS and his minor in Marketing. Aside from academics, Cheng dedicates his time to develop his abilities in critical thinking, problem-solving and decision-making by participating in various business conferences, case competitions and cooperative education placements. He is currently pursuing Spanish as his third language through his elective courses to pursue his dream of travelling within South America. Lastly, he possesses a positive attitude, cares about feedback and is always striving to make improvements to unravel his full potential.
Cloud Concierge Support Analyst
May 2017 - Today
•Contributed to process and technology improvements in areas of quality control, content management and automation •Provided cloud support to BA Analytics Technology sellers and meet same day response Service Level Agreements •Completed small projects related to IBM Cloud Operations
University of Alberta
Bachelor of Commerce, MIS major/Marketing minor
2013 - 2018