D. Scott Mattson
Poway, California, US
Poway, California, US
About D. Scott
I have over 26 years’ experience in the high tech arena with an extremely deep knowledge and passion for all things high tech and a specific focus on large scale online video games and online tech entities in general. I am currently serving as President of Game Center Group/Customer Support Networks in San Diego and have been with the company since inception. I am directly responsible for all sales, business development activities, contract negotiations and client liaison duties. In addition, I oversee the general management duties for the company and report directly to our investors. I have many contract negotiations under my belt and bring years of C-level experience to my future employer.
My position at Sony Online Entertainment, a division of Sony Motion Picture Group, was Executive Director of Global Customer Support. I was directly responsible for all of the in-game customer service activities for Everquest, Everquest II, EQOA, Star Wars Galaxies, PlanetSide and The Matrix Online. In addition, I managed the operations of our outsource partners throughout Asia and Europe. I was responsible for driving results by KPI analysis and executing on the data to improve the service. I reported directly to the Vice President of CS/QA at Sony Online and my responsibility encompassed over 500 agents globally.
Before being recruited by SOE I was the Director of Product Management for Electronic Arts. In Austin I began my tenure with Origin Systems Inc. which was purchased by EA and was promoted to Director of Product Management/CRMD. My area of responsibility encompassed all facets of customer support for the Electronic Arts studios worldwide which had massively multiplayer online games in development and in the live environment. This included contact centers in the UK, Japan, Korea, India and Austin. I was the liaison/consultant on the development of the support mechanisms for these games working with over seven studios concurrently as well as providing direction for the day-to-day activities of the existing centers worldwide. The CRMD/Product Management department for Electronic Arts at the time supported Ultima Online, Motor City Online, Earth & Beyond, The Sims Online and EA Sports Online (13 titles). I was directly responsible for all the existing support tool design and work flow processes for the online offerings while at EA, and in an ongoing capacity managed the day-to-day support operations, reporting to the VP of Online Publishing.
My responsibilities at TeleWorth, LLC included sales generation, marketing strategy and product development. I was instrumental in providing an additional revenue stream to the company in the form of an Internet based telecom product. I also provided direction to the HTML, CGI scripting and database programmers. This new product was a major contributor to the corporate bottom line and created an entirely new distribution channel for telecom related products utilizing the 10XXX call protocols.
"Ditch the Box...Think!" - D. Scott Mattson