Daphne Lopes

Dublin, Ireland

CS/CX Leader | Growth Hacking | Education | Chemistry | Bilingual
Daphne's Skills
Agile Project Management
Project Managers
Project Management Training
Project Management Skills
Project Management Plan
Project Management
Customer Journeys
Customer Journey Mapping
Partner Liaison
Partner Engagement
Partner Identification
Partner Support
Partner Relationship Management
Partner Relations
Partner Programs
Partner Portal
Partner Program Development
Partner Marketing
Partner Negotiation
Partner Management
Partner Development
Growth Strategies
Business Growth
Growth Hacking
Growth Development
Growth Acceleration
Start Up Projects
Start Up Environments
Culture Change
Culture
Customer Experience Consulting
Customer Experience
Customer Success
Sales Analysis
Sales Analytics
Sales Administration
Sales & Marketing Leadership
Sales & Marketing Alignment
Sales & Marketing
Product Management
Growth
Business Development
Finance
Marketing
Strategy
Operations
Sales
User Experience
Background

Startup Experience

Founded 1 startup

Age Group

25-35

About Daphne

I live in the intersection of science and business. I transform customer research and business data into insights that translate into user problems. Think about me as the glue between all stakeholders (customers, partners, developers, sales organisation, leadership etc).

My passion lies in designing well-articulated product concepts that solve real problems whilst fulfilling key business goals. I lead a diverse and multi-skilled team using a clear roadmap that enables the team to focus in solving today’s problem without taking their eyes off the bigger picture.

For the last ten years, I have worked hard to build a Swiss army knife of skills that enable me to develop and optimize processes to accelerate growth and improve customer experience.

Work Experience

Head of Customer Success Solutions (1st employee)

This is Productivity

April 2015 - Today

We have a deep understanding of how humans, technology & space integrate into the workplace and partner with awesome companies around the globe to change how work happens.

Education

Faculdades Oswaldo Cruz

Chemistry Technician

2007 - 2010

GCD - Griffith College Dublin

BA (hons) Business Studies

2013 - 2015

Dublin Institute of Technology

Postgraduate Diploma in Product Management

2017 - 2018

Certification

Agile Product Management

Agile.org

Product, Brand and Services Management

FGV

People Management

FGV

Co-working Space

Tara Building

2017 - Today