David Matthews

Raleigh, North Carolina, US

MS in Leadership, MCSA, Owner/Operator of FrugalTechnology (2001-2006)
David's Skills
Management
Strategy
Business Development
Finance
Fundraising
Growth
Legal
Marketing
Operations
Product Management
Programming
Public Relations
Recruiting
Sales
Technical
User Experience
Design
Background

Quote

If you can't describe what you are doing as a process, you don't know what you're doing. - W Edwards Deming

Work Experience

Senior Technical Support Associate

SAS Institute

April 2014 - Today

PC and Mac systems specialist supporting statistical software package.

Tier 3 Technical Support Analyst

Northrup Grumman

September 2013 - April 2014

Tier 3 technical support analyst. Supported the USPS with software, hardware and peripheral support. Assisted with the setup, testing and deployment of the computers used by the USPS for the processing of "Amazon Sundays" initiative.

Desktop Support Associate

Fayetteville State University

April 2007 - June 2011

Supported the software, hardware and peripherals purchased by the university. Assigned to the business school for the evening MBA program from 2010-2011. Managed the Blackberry Enterprise Server from 2008-2010. Provided technical support for the Opportunity Funding Corporation Business Plan competition from 2009 - 2011.

Education

Pfeiffer University

MS in Leadership

2009 - 2013

Fayetteville State University

BS in Psychology

2007 - 2009

Fayetteville Technical Community College

AAS in Network Administration

2001 - 2003

Certification

Microsoft Certified System Administrator

Microsoft, Inc.

CompTIA Security+

CompTIA

CompTIA Network+

CompTIA