Diep Nguyen

Ho Chi Minh City, Vietnam

Consultant
Diep's Skills
Product Management
Business Development
Programming
Operations
Finance
Open to networking with people holding these skills
Public Relations
User Experience
Business Development
Marketing
Product Management
Fundraising
Operations
Programming
Strategy
Background

Age Group

36-55

About Diep

My strengths: Working hard with high pressure, Highly Adaptability, Practical thinking; Customer and Working Result Orientation; Independent working ability; Honesty and Enthusiasm.
My weaknesses: Perfective, Risk aversion

Quote

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. - Sam Walton

Work Experience

Head of Internal Audit

Lotte Mart VietNam

August 2016 - Today

Restructuring Internal Audit Department; Reviewing and consulting to set up the Standard Operation Procedures (SOPs), Guidelines, Regulations and Policies; Planning and Conducting audits and Business monitoring at stores; Searching and identifying potential risks, then proposing risk prevention solutions for all business activities; Training and Consulting on Operations management and Compliance; Preventing business fraud and corruption; Compliance managing

Head of Operations Management, Head of Internal Audit

VinCommerce JSC

October 2014 - March 2016

Setting up the sets of Standard Operation Procedures (SOPs) and Customer Service policies; Setting up the KPIs for Business Units; Assessing Business Units' performance; Business Monitoring; Auditing the performance and compliance of all Business Units and Departments; Inventory Conducting; and Searching and Identifying potential risks in Operations, then Proposing the solutions for risk prevention; Assisting and Consulting for the Board of Director to comply with Laws and the Group's regulations (VinGroup);

Customer Service & Quality Control Manager

Aeon Vietnam, Co., Ltd.

July 2013 - October 2014

Setting up Customer Policies, Criteria of Customer Service staff for recruitment and assessment; Compiling Customer Service and Handling Customer Complaint Guidebook; Setting up Operation processes and Quality Management procedures; Operation Auditing for Quality Customer Service Assurance; Consulting and Supporting for opening new stores; Managing Customer data; Preparing training materials and Training for Trainers, and Management Trainees

Customer Service and Administration Manager

METRO Cash & Carry Vietnam

April 2010 - May 2013

Managing and Monitoring 6 various Non-sales Departments: Front-Office, Check-out, Main Cashier (Accounting), IT& Administration Logistic Centre, Administration and Decoration; Controlling selling costs; Setting up annual budget and plan as well as controlling P&L (at store level); Solving Tax and Invoice issues; Verifying and Analyzing Financial reports; Training to (new) staff; Supporting to Sales and Non-sales Units; Managing Stakeholders’ relationships and Handling customers’ complaints; Organizing events; Supporting to open new stores and other duties assigned directly by the Distribution Centre Manager and Regional Director

Manager of Financial and Administration Dept.

BIDV Insurance company

September 2008 - March 2010

Managing financial transactions and budget; Preparing, checking and analysing financial reports; Estimating costs and budget; Allocating funds for business units and other departments; Monitoring and assessing staff’s performance; Guiding and training to new staff as well as developing new agents; Supporting to business and sales units and other duties assigned directly by the Board of Directors

Vice-manager of Customer Service Department; Leader of Trade Finance/Int'l Settlement

Bank for Investment and Development of Vietnam (BIDV)

October 1995 - September 2008

Consulting for customers; Controlling telegraphic money remittances, payable and receivable accounts, and all transactions (concerning to foreign currency trade and international settlement) and other duties directly assigned by the Board of Directors

Education

Tomas Bata University, Czech Public

PhD candidate

2017 - 2021

Birmingham University, UK

MBA (International Banking and Finance)

2004 - 2006

Economics University of Ho Chi Minh city, Vietnam

BA of Financial Economics

1990 - 1994

Certification

Project Management

METRO Cash & Carry's House of training

Team management and development

METRO Cash & Carry's House of training

Operations management in Retail

METRO Cash & Carry's House of Training

Chief Accountant

Management Institution of Ho Chi Minh city, Vietnam

Foreign currency trading

Banking University, Ho Chi Minh city, Vietnam

Security Analysis and Investment

Security Exchange Committee, Vietnam

Merchant bank and Investment Management

Bank for Investment and Deveklopment of Vietnam