First time founder
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Google Play Store
October 2018 - Today
Responsibilities: • Provided leadership, direction and management to Product, Technology, Marketing, Business Development, Finance & Human Resource teams • Ensuring business compliance with regulatory bodies • Improved operational efficiency and output of business by coordinating material and resource allocation, gathering, analysing and interpreting data and metrics with business heads • Drove the financial planning of the company by analysing its performance and risks, controlling budget to ensure positive cash flow • Planned and monitored the day-to-day running of the business to ensure smooth progress • Negotiated first of its kind strategic relationships with Merchants & Dating Coaches to bring in additional revenue streams • Actively recruited and built the entire team consisting of 17 members • Landing Page (https://matchmde.com/) • Business Deck (https://drive.google.com/file/d/1WW56PdAfiJbFM6L90ZwNW11llFHZgD2t/view?usp=sharing) Career Accomplishments: • Onboarded 202 Beta Testers within 2 weeks of launch • Improvised a unique Go-to-market strategy by franchising user acquisition
Deputy Cluster Head
February 2017 - October 2018
Responsibilities: • Led & managed day-to-day running of the district to ensure operational efficiency and financial productivity. • Master Trainer to supervisors on various training courses (Portfolio Engagement Strategy, Building Superior Relationships) • Ensured entire department’s Operational compliance with regulatories and MAS • Consistently exceeded Audit standards Year on Year • Played an active role in the recruitment and development of team members (Promotions Quarter on Quarter within the cluster) within a cluster of 233 staff; consisting of 7 Personal Banking Branches, 3 Premier Centers and 1 Premier Private Client Team. • Developed and drove strategic initiatives on business acquisition and product penetration within the cluster to ensure the profitability of the business. Selected Achievements and Career Highlights: • Achieved Top position in Financials for Premier Private Client in 2017. Overall 142% YTD • Achieved Top position in Loan Revenue for Personal Banking in 2017. Overall 195% YTD
Treasures Business Manager
October 2012 - February 2017
Responsibilities: • Provided leadership, direction and management to the Sales Team and Operations Team. Managed financials via Net Fee Income/Net Interest Income to ensure the profitability of the Team while ensuring operational costs are kept efficient • Spearheaded various Customer Experience (CE) initiatives in the Parkway Parade Centre’s Digital transformation in 2014-2015 (WIFI Survey, Digital Door Access, SMS Teller Q, TRM SMS Response system) • Led the project initiative for Client Digital Onboarding, RM Workbench & Portfolio Cube • Fund raised to contribute highest donations since inception for Treasures Town Hall and POSB Kid’s Run 2013. • Managed Operations Team tightly to consistently exceed Audit standards Year on Year Selected Achievements and Career Highlights: • Achieved ranking of 2nd position in overall financials 2013 • Achieved ranking of 3rd position in overall financials 2014
Treasures Relationship Manager
April 2010 - September 2012
Very service oriented towards demanding High net-worth Priority clients. Through service to generate sales towards the bank. Disciplined to do outward-bound calls to clients to ensure engagement levels in portfolio. Handled a portfolio of AUM SGD 180M who is constantly engaged with me. Built an extremely good rapport with High Net worth customers who still engages me even till this day. Very well versed in Treasury Products. Able to bring in New to bank sales in Currency Pairings, Equity-Linked Notes.
Senior Relationship Manager
Standard Chartered Bank
June 2008 - March 2010
Very service oriented towards demanding High net-worth Priority clients. Through service to generate sales towards the bank. Disciplined to do outward-bound calls to clients to ensure engagement levels in portfolio. Handled an AUM of SGD 50M. Very well versed in Treasury Products. Able to bring in New to bank sales in Currency Pairings, Equity-Linked Notes. Possess good knowledge of Mortgage loans and own Housing agent contacts for Loan referrals. Able to handle SME products like Business Installment Loans, Micro-loans and Mortgage loans. Able to bring in Insurance cases from Priority clients as well to hit insurance targets set.
Senior Personal Financial Manager
August 2006 - May 2008
Promoted from PFM to SPFM after 8 months with the bank. Awarded Quarter 1, Quarter 2 Top 10% Sales Bank wide Achiever Awards. Awarded Top 10 sales bank wide in sales of In-House product POSB InvestSteady. Top 16% in sales league out of a total 180 Financial Managers in 2007. Awarded Aviva Elite (Seasoned) Category in Regular Premium Insurance Sales. Assisted new BBM in management role with CSRs and PFMs in her absence. Able to work independently to achieve targets. Very sales driven, focused on targets given to achieve it.
Personal Financial Consultant
October 2005 - July 2006
Achieved targets in Cecil St Branch that was lowest in sales Bank wide. Achieved RP target basket set by the bank. Able to handle savvy customers in CBD district. Serviced loans, Corporate accounts opening.
Nanyang Technological University
Electrical & Electronics Engineering
2001 - 2005
Certified Scrum Master®