Federico Alejandro Flores
San Nicolás de los Garza, Mexico
San Nicolás de los Garza, Mexico
March 2016 - Today
- Contribution on the InsightLevel’s start up (spin off company of CITI Value in Real Time), based on collaboration (mail, contacts, calendar, drive, messenger) digital solutions for enterprise and mass markets. - Design of provisioning and managing solutions for Open-Xchange platform (SquidOX Product). - Preparation and evaluation of business cases for financial and TELCO’s transactional solutions for Mexican market, also build and evaluate business cases for Collaboration Platform Open-Xchange for Latin-American market. - Contribution on the commercial/business process design of CITI Value in Real Time. - Management of the relationship with business partners and providers. - Evaluation of contract with partners and clients. - Coordination of pre-sales team to ensure the delivery of technical and commercial proposals including effort estimations from developers and delivery teams, also including provider’s costs as well. - Pre-sales team evaluation based on performance metrics stablished. - Responsible of training and personal development of Pre-sales team about extra curricula’s activities. - Responsible for executive reports about business opportunities for main commercial office. - Collaboration with marketing team for the definition of commercial material about CITI’s proprietary solutions and services. - Expositor of CITI’s Mobile solutions in Mobile World Congress (2016), Barcelona, Spain - Expositor of InsightLevel solution’s SquidOX (enterprise managing solution for Open-Xchange) in OX Summit, Frankfurt, Germany.
Presales Engineer for Mobile Solutions
CITI Value in Real Time
December 2007 - March 2016
- Customer Service for requirements definition for mobile & security solutions including infrastructure assets. - Preparation and delivery of technical proposals, including costs for efforts from development and delivery teams also provider’s service costs. - Preparation and design of technical documentation about CITI’s mobile and security solutions. - Contribution with commercial team to comply with delivery dates for commercial proposals, and committed developments and deployments dates. - Preparation of technical documentation of a project (technical manuals and change controls). - Work team’s coordination assigned to a customer to deliver post-implementation technical support in CITI’s mobile and security solutions. - Coordination and collaboration with development managers to close customer requirements of a specific development. - Coordination with customer managers to follow project deliverables and comply with committed dates. - Support to engineer team to setup demos for pre-sales and sales teams that allow to close a deal (show functionalities about a product or service and clarify technical scope). - Support to Marketing team for commercial and technical materials about solutions developed, deployed and supported by CITI - Design and scope of deliverables of a project, that allow a project manager to build a plan and allow a customer service manager to build a customer service contract. - Collaboration on preparation of Service Level Agreements (SLA) for CITI’s solutions and services. - Collaboration on research and adoption of new technologies in CITI, related to mobile (transactional) and security solutions. - Design, plan, document and transfer knowledge about CITI’s deployed solutions to 1st level support team. - Participation on customer’s meetings for new project definitions. - Collaboration to adopt ITIL’s methodology in CITI (supported by the processes of Incident management, issues management, configuration management, SLA management, availability management among others).
Universidad Autonoma de Nuevo León
Engineer In control and computation.
1993 - 1997
vmWare VSP Cloud & VPS Mobility 2016