Portland, Oregon, US
Portland, Oregon, US
Having recently exited HawkSoft, Inc as a Partner and COO for 15 years, I'm looking for my next great adventure. I would like to jump in to the InsurTech wave that is sweeping through the US , Europe and Asia right now to deliver a new distribution service that I think will be a significant disruptor in an industry that represents 7% of GDP. There was $1.7 billion in venture capital invested in InsurTech in 2016, and 2017 is expected to surpass that investment. With my experience in the insurance industry and leading a SaaS company, I think there is significant opportunity to build a product and company worthy of InsurTech investment.
To get started, I would like to meet up with a potential CTO and co-founder. The product will need a robust database, data integrations from and to multiple third parties, a SOC2 compliant data storage platform, an end user web and mobile app presentation. If you're excited by challenges and the thought of growing and scaling a development team, please Connect with me or send me an email, jcrcphillipsatmolalladotnet
Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you havent found it yet, keep looking. Dont settle. As with all matters of the heart, you'll know when you find it. - Steve Jobs
April 2002 - April 2017
I am a customer experience focused operations executive with a 15 year history of business development and operational excellence leadership in the B2B SaaS industry. I have worked with my executive team partners to build HawkSoft from start-up to sustainable by building an extraordinary company culture and scalable business processes that focused on delivering exceptional customer experiences. Until recently, I was the HawkSoft executive responsible for business operations that supported the customer journey from product discovery in marketing and sales to customer retention through professional services and customer service. Some of my successes have included: * Building a great company culture that was recognized with the Oregon Top Workplaces award in 2015 and 2016, and a 90%+ employee retention rate. * Consistently delivering a 95% customer retention rate. * Continuous process improvement that delivers improved customer experiences AND business results. * The successful negotiation of a new service provider agreement with a Fortune 100 insurance carrier. * Managing the successful, cross-departmental project to roll-out the new service provider agreement.
University of Illinois, Urbana-Champaign
Bachelor of Science
1986 - 1990