Jared Lerner


New York, New York, US

Founder trying to get everyone a few more ZzZzs
Jared's Skills
Business Administration
UX Design
UI testing
User Experience

Startup Experience

Founded 1 startup

Age Group


About Jared

Creative Software Engineer and MBA recipient with the unparalleled determination to shatter the status quo and change the world.

My venture is trying to turn the sleep industry upside down and we're seeking a dynamite marketer and some biz dev folks to help spread the word. Also looking for an advisor as well. Feel free to ping me about it and we can chat some more!


Stay hungry. Stay foolish. - Steve Jobs

Work Experience

Head of Support Engineering


January 2016 - May 2019

Turned clients' frowns upside down, collected customer feedback and built processes with every other team in the company, created and maintained external and internal support documentation, scripted various side projects in Bash, JavaScript and Python, supported and updated our API Clients (Python, NodeJS, Java, Objective C, Go, PHP) and Databases (MySQL, Postgres, Redshift) as needed, and enhanced employee morale by being active in our infamous Cheer Enforcement Task Force

Professional Services Consultant

Confirmit Inc.

January 2009 - April 2015

Closed over 5,000 outstanding front-line support tickets for clients on a large-scale web-based survey software platform, designed and conducted several training courses on scripting, developed custom front-end solutions with HTML, CSS, JavaScript and Jscript, produced over 20 YouTube videos, founded the company softball team and worked on a variety of other internal projects to maintain a vibrant and fun culture

Software Support Engineer

Sungard Data Systems

September 2007 - October 2008

Helped clients solve technical issues on a large-scale financial trading system, tweaked system on the back-end with C++ and SQL, maintained and enhanced the front-end design with JavaScript, HTML and CSS, established strategies to improve overall reliability of systems and improve customer support, designed and published several reference guides to help clients understand complex portfolio calculations and implemented an office-wide wiki system to organize large quantities of internal information in one central location

Sr. Application Reliability Engineer


August 2019 - Today

Troubleshoot a variety of technical issues for customer success managers and other internal stakeholders on a large-scale advertising technology platform, coordinate with Product and Engineering teams to identify, prioritize and escalate major blockers on the platform, implement scripts in JavaScript, SQL and Python to streamline troubleshooting efforts for myself and my team and mentor junior team members on an as-needed basis to help them work more efficiently


New York University - Stern School of Business


2010 - 2013

Washington University in St. Louis

BS in Computer Science, Accounting

2004 - 2007