JeffP

Marlborough, Massachusetts, US

I have a bias for action
JeffP's Skills
Business Development
Operations
Product Management
Technical
Sales
Marketing
Management
Finance
Background

Startup Experience

First time founder

About JeffP

Driven Operations & Customer Service Executive with demonstrated success increasing customer satisfaction, revenue, profits, and employee engagement. Passionate about elevating the Voice of the Customer and using customer feedback to drive meaningful changes to products, processes, and services.

Quote

To my customer: I may not have the answer, but I'll find it. I may not have the time, but I'll make it. I may not be the biggest, but I'll be the most committed to your success. - Unknown

Work Experience

Vice President of Development

DealerRater Canada (A Cars.com Company)

January 2017 - January 2017

Leadership responsibility for DealerRater Canada business. Sales, Marketing, Business Development, Product Strategy.

Vice President of Customer Service

DealerRater (Acquired by Cars.com)

November 2014 - January 2017

Leadership responsibility for Operations. Inbound Customer Support, Content Moderation and Fraud Prevention, Account Management, Onboarding & Customer Success, Sales Operations, Analysis and Reporting, Salesforce.com and all Operational Systems.

Vice President of Operations

FitLinxx (Acquired by LumiraDX)

January 2012 - October 2014

Leadership responsibility for Customer Support, Professional Services, Partner Management, Application Engineering, Logistics, IT, Manufacturing, and Purchasing. Focused on ensuring Customer Success across every touchpoint with the organization.

Director of Operations

Pongo Resume

July 2010 - January 2012

Oversaw all daily operations of a SaaS technology business. Full leadership responsibility for Customer Support, Marketing, HR, Finance, IT, Project Management, and Product Development

Various Management Positions

Staples, Inc.

August 2003 - July 2010

Held a variety of management positions in the Customer Service and Inside Sales organizations for Staples.com

Education

University of Massachusetts Dartmouth

Business Information Systems

2002 - 2002

Certification

Lean Six Sigma Green Belt