jetin prasanth

Chennai, India

A Passionate Entrepreneur with a mission to change the world
jetin's Skills
Business Analysis
Building Strong Relationships
Branding & Identity
Business Strategy
Business Process
Business Planning
Advertising
Account Management
Analytics
Fundraising
Operations
Sales
Strategy
Business Development
Marketing
Growth
Background

Startup Experience

First time founder

Age Group

25-35

About jetin

An organized person, with a new and customized approach to everything that I take on. Due to my entrepreneurial and risk-taking mindset, every project becomes a challenge that unfurls new aspects of learning and execution

Quote

We're here to put a dent in the universe. Otherwise why else even be here? - Steve Jobs

Work Experience

Customer Success Manager

Freshworks

March 2017 - May 2019

1) Maintaining an average of 0.5% Monthly Churn Rate 2) Managing a portfolio of $2 Million ARR 3) Fostering relationship through increased product adoption, catering to custom requests & ensuring prompt ticket resolution 4) A trusted advisor to the client by understanding their business requirements & ensuring product-business fit 3) Identifying cross-selling opportunities and up-selling opportunities 4) Conducting Business Reviews to show Product Value and Client’s ROI 5) Represent the client internally for cross-departmental needs such as feature requests, Billing-related queries, custom apps & bug fixes

Education

IBS Hyderabad

MBA

2015 - 2017