Joanna Zlatanov

Los Angeles, California, US

seeking to create global change w/ entreprenership
Joanna's Skills
Business Development
Sales
Design
Finance
Fundraising
Strategy
Product Management
Operations
Marketing
Management
Technical
User Experience
Background

Age Group

25-35

Quote

“these people find life stimulating, rewarding, worthwhile. these people look forward to each new day, each new encounter with other people, as adventures to be lived fully… to get— and stay— in this group, however, we must fight off the suppressive influences of our environment”. - DAVID J. SCHWARTZ, PH.D.

Work Experience

Account Manager

Medtronic, Inc.

June 2015 - September 2015

- Managed 150+ accounts at one time and built relationships throughout a 6-month lifespan in the StartRight program, designed to ensure proper product knowledge and drive customer retention rates. Maintained consistent Net Promoter Scores of above 99% - Gathered customer feedback by conversing with 30-40 diabetic patients daily to successfully implement unique strategies of correspondence via phone and email tailored to each patient’s individual needs. Gathered product knowledge, developed solution concepts, and trained patients on proper usage of new devices - Researched marketing data use cases for i-port usage in diabetes management, assessed market opportunity, and delivered information of statistical significance to the marketing department towards new campaigns prospected for FY18 -Analyzed data from Carelink, inbound software system to define and prioritize attributes of individual Continuous Glucose Monitoring sensor results.

Brand Ambassador

Interactions Marketing

June 2014 - Today

- Positively represent the brand and communicate its attributes to the targeted market at indoor marketing events ie. Costco and other organic food stores. - Implicated quick strategies how to best approach each individual shopper and convey key relevant features of the product tailored to the individual’s interests based on experiential marketing techniques. Continuously engage and communicate with customers regarding product in order to make the sale. Generate excitement, brand awareness and increase product sales through event sampling and promotions. - Become an expert in brand satisfaction and specific product knowledge prior to each event. Set up sampling and demonstration events with goals of attracting the masses and driving consumer experience in an innovative way.

Education

University of California, Santa Barbara

Psychology, B.A.

2013 - 2015

Certification

Reiki I & II

Kristen Eykel