Kim Kasten

Chicago, Illinois, US

Virtual Concierge | Customer Experience | Project Management | Social Media | Student
Kim's Skills
User Experience

About Kim

I am a dynamic, detailed oriented business professional with a unique combination of creative and analytical skills. My experience is in domestic and international customer service along with marketing across diverse industries. Resourceful cross-functional team leader coordinating virtual teams to successful project completion. As a creative problem solver, I strives to "get things done" for internal and external customers. Being a remote concierge allows me to thrive in a distributed team environment, adapt to changing priorities and requiring minimal supervision.


"You don't learn to walk by following rules. You learn by doing and falling over." - Richard Branson, founder of Virgin Group

Work Experience

Travel Advisor | Social Media | Market Development

TipGenie, Inc.

February 2016 - December 2016

As part of my Social Media Specialization by Northwestern University on Coursera, I have the honor to work with TipGenie, Inc. Working with the Founder, Elle Rustique, I am assisting with the development of a social media and content strategy. Using my ten years experience as a virtual concierge, I am also helping to define the potential markets as a Travel Adviser.

Virtual Concierge

Aspire Lifestyles

June 2004 - Today

Working from home, handle a high volume of customer tasks via telephone and email. Apply the highest level of service through verbal and written customer communications. This position requires flexibility in a dynamic virtual team environment while paying close attention to details. Using relationships with vendors, creative problem solving and extensive Internet research these tasks are completed within tight deadlines.


DePaul University


1992 - 1996