Hi, my name is Mahendra Rao BS. I have got 5 years worth of experience in Customer Success and Service delivery industry. What I am good at, and the reason why I’m here is getting the right people, businesses and great ideas in a room together.
People find me to be an upbeat, self-motivated team player with excellent communication skills. For the past several years I have worked in Product and service based industries plus telecommunications and customer service in the technology industry.
I have aced my skills in:
Support Structuring, SLA's, KPIS, Incident and problem management and Vendor Management
. I am a team player and most of them have appreciated me for my good communication and understandable nature. So I can vouch with you that my communications skill is my big asset for handling my clients.
You must learn a new way to think before you can master a new way to be - Marianne Williamsom
Product support engineer
PLIVO COMMUNICATIONS PVT LTD
December 2014 - June 2017
Responsibilities: - Configuring VOIP services Porting PSTN numbers to VOIP numbers Price update on Database Testing Voice quality, CLI, DTMF and Routing issues. Debugging SMS deliverability, HTTPS and XML issues. Proficient in SQL. API and XML creations with whitelisting staging and Production IP’s Deep knowledge of Internet technologies and protocols such as HTTP Experience with REST API Networking, Least Cost Routing, Invoicing, Analytics, Fraud detection & Prevention, VOIP protocols, SMS Protocols, Cloud Infra, Web and Mobile Platforms ( both Android and IOS), WEBRTC (browser to browser calling). Integrating Plivo in Android SDK, iOS SDK and Web SDK Practical knowledge in Voice and SMS testing through tools like "Wireshark" (to see the call flow and debug) , "CSG tool" and "Jarvis" an Internal tool Knowledge on Basic Linux commands. Good knowledge on how to use an API and XML to make an outbound call, send/receive SMS, debug call conference issues, transfer a call via API. This can be achieved via RESTCLIENT. For E.g POSTMAN Knowledge on creating an application and deploying that application on GIT and HEROKU and implement it on PLIVO.
Customer Support Representative
IBM Concentrix Daksh
January 2014 - November 2014
Responsibilities: - Configuring Routers and dongles Knowledge on Huawei configuration archietecture
L1 Technical Support Executive
Aditya Birla Minacs
May 2013 - January 2014
Responsibilities: - Configuring Lenovo Laptops and Desktop's (Enterprise) Configuring & Debug issues on Printer, outlook via Remote Access Experience on Network Configuration Reporting to the team Manager of the daily report
Project People Services Pvt Ltd
November 2008 - August 2009
Responsibilities:- Calling clients and Scheduling the interview’s Working exposure on Vlookups and Hlookups and Data analysis Mentoring junior members in the team. Coordinating with other teams working on the same project Downloading the Maximum resumes from different Portals such as Naukri, GSMA Ericsson and Hutchison 3g.
Sri VenkataRaju Institute Of Technology
Diploma In Computer Science
2004 - 2009