I craft experience that delivers value for people and business.
Leading teams and collaborating cross-functionally with organizations, I craft customer experience that delivers business value using insights of people’s needs and emerging trends for tomorrow. In turn, this creates next product and service experiences customers value.
As a strategist, I frame complex problems with understanding and process. Working with technology experts on upcoming capability, I collaborate with the business to understand its forces and what they mean for the customer experience of upcoming products and services.
As a researcher, I’m passionate about understanding customers and users. I target meaningful value from their needs and behaviors to uncover key insights that will transform their experiences with the most relevancy.
As a designer, I bring simplicity and efficiency to digital systems. I lead teams from conceptual framing to detailed design execution for omni-channel environments, platforms and device types with mindfulness of our big picture and goals.
With this user-centric focus, I work with organizations to define and design services that bring next experiences to market with measurable value.