ITIL certified & PMP Trained with around 12 years of experience in Service Management, PMO, Operations, and Process Improvement.
Travelled to UK twice on Work Permit for Client Workshops and trainings.
Resourceful at maintaining excellent relations with clients at various levels and providing value added customer service, ensuring quality and service norms.
Experience in analyzing existing operations, in order to improve overall productivity, efficiency and profitability.
Strong problem-solving and analytical abilities.
Worked and resided in UK/Europe and India/South Asia.
Senior Software Consultant
HCL Technologies (Infrastructure Services Division)
February 2013 - December 2016