Experienced Head Of Logistics with a demonstrated history of working in the logistics and supply chain industry. Skilled in Operations Management.
Headed Reverse Logistics pan India, Ecommerce Operations, Execution setting up the process to get better productivity.
Head - Reverse Logistics
NAXR Logistics Private Limited
August 2015 - June 2016
Responsibility is to manage and own end to end Field and Hub operations pan India To ensure smooth and efficient operations without compromising the quality & cost To solve every day real time problems with higher degree of complexity •Conflict management and resolution of interpersonal issues within the team • To develop end to end understanding of the system, study and analyse workflows with a strong analytical bent of mind • Owning & delivering superior performance on critical KPIs • To scale up internal processes through external benchmarking & driving new initiatives • Handle all interactions with Clients w.r.t. Operational constraints • Handle Operations aspect of all reverse clients who give us Vanilla pickups • Continuously monitor all ageing and TAT and ensure there is no TAT breach • Form processes for Reverse shipment handover and monitor the TAT for same • Leading entire Reverse Logistic Support Team and ensure Pan India Client Support. • Manage reverse logistics return to vendor, return to stock and exchange processes. • Partner with Reverse Logistics team leadership on priorities / daily staffing requirements. • Coordinate processes with Parcelled HQ, external vendors, and other departments.