Thomas Frislev Hoppe

Copenhagen, Denmark

Service-oriented kickstart focusing on people and targets
Thomas Frislev's Skills
Business Development
User Experience
Product Management

Startup Experience

First time founder

Age Group


About Thomas Frislev

I am excited about the opportunities customer-oriented leadership can provide to any company. My passion lies in letting my customers co-create their unique experiences. Especially throughout unforgettable customer journeys driven by rapid customer feedback and iterate service design. I strongly belief putting the customer back in the driver's seat is the gateway to profitable business. Even when it comes to traditional pipeline companies within what I call the Big Six; finance, insurance, legal, medicine, energy and transportation industries.

In my spare time I enjoy traveling. I have visited most countries within Europe and been living and working in Cambodia on several occasions. A natural consequence is my interests in cultural and linguistic differences.

As a person I am outgoing, open and smiling. I always bring a good mood and I am happy to take initiative. I am industrious, efficient, and thorough with my work. And expect my peers to be the same!


When the winds of change are blowing, I built windmills - not shelters. - My stepmom

Work Experience

Account & Relatiosnhip Manager

September 2017 - June 2017

- Initiate first contact with potential leads, prepare presentation, attend sales meetings - Build and maintain strong, long-lasting client relationships - Negotiate contracts and close agreements to maximize profits - Develop new business with existing clients and/or identify areas of improvement to meet sales targets - Collaborate with sales team to identify and grow opportunities within territory

Travel Sales Advisor

DFDS Seaways

May 2017 - November 2017

- Handle inbound and outbound sales - Identify specific customer needs - Create solutions based on co-creation - Seize opportunities to generate upsell - Provide excellent customer service

Business Developer

TroFaco - Tropical Farmer Connect

May 2016 - June 2017

- Preparation of various market analyses - Market segmentation of B2B and B2C markets - Development of new business model - Implementing new CRM system and customer database - Marketing on Social Media


Copenhagen Business School

Master in Service Management

2016 - 2016

VIA University College

Bachelor in International Sales & Marketing

2012 - 2016


Master Class in Negotiation Dynamics with PhD, Ingemar Dierickx